User manual

MVI56-HART ♦ ControlLogix Platform Support, Service & Warranty
HART Multi-drop Master Communication Module User Manual
ProSoft Technology, Inc. Page 161 of 171
October 13, 2011
6 Support, Service & Warranty
In This Chapter
 Contacting Technical Support ............................................................. 161
 Return Material Authorization (RMA) Policies and Conditions ............. 163
 LIMITED WARRANTY ......................................................................... 165
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient and
effective support possible. Before calling, please gather the following information to assist
in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module, if any.
Note: For technical support calls within the United States, an after-hours
answering system allows 24-hour/7-days-a-week pager access to one of our
qualified Technical and/or Application Support Engineers. Detailed contact
information for all our worldwide locations is available on the following page.