User manual

MVI56-HART ♦ ControlLogix Platform Support, Service & Warranty
HART Multi-drop Master Communication Module User Manual
ProSoft Technology, Inc. Page 163 of 171
October 13, 2011
6.1 Return Material Authorization (RMA) Policies and Conditions
The following Return Material Authorization (RMA) Policies and Conditions (collectively,
"RMA Policies") apply to any returned product. These RMA Policies are subject to
change by ProSoft Technology, Inc., without notice. For warranty information, see Limited
Warranty (page 165). In the event of any inconsistency between the RMA Policies and
the Warranty, the Warranty shall govern.
6.1.1 Returning Any Product
a) In order to return a Product for repair, exchange, or otherwise, the Customer must
obtain a Return Material Authorization (RMA) number from ProSoft Technology
and comply with ProSoft Technology shipping instructions.
b) In the event that the Customer experiences a problem with the Product for any
reason, Customer should contact ProSoft Technical Support at one of the
telephone numbers listed above (page 161). A Technical Support Engineer will
request that you perform several tests in an attempt to isolate the problem. If after
completing these tests, the Product is found to be the source of the problem, we
will issue an RMA.
c) All returned Products must be shipped freight prepaid, in the original shipping
container or equivalent, to the location specified by ProSoft Technology, and be
accompanied by proof of purchase and receipt date. The RMA number is to be
prominently marked on the outside of the shipping box. Customer agrees to
insure the Product or assume the risk of loss or damage in transit. Products
shipped to ProSoft Technology using a shipment method other than that specified
by ProSoft Technology, or shipped without an RMA number will be returned to the
Customer, freight collect. Contact ProSoft Technical Support for further
information.
d) A 10% restocking fee applies to all warranty credit returns, whereby a Customer
has an application change, ordered too many, does not need, etc. Returns for
credit require that all accessory parts included in the original box (i.e.; antennas,
cables) be returned. Failure to return these items will result in a deduction from
the total credit due for each missing item.