User manual

1560-PDP
PROFIBUS – SCANport Adapter
14
Appendic C : Repair and Warranty
Service and Repair
The 1560-PDP card is an electronic product, designed and manufactured to function under
somewhat adverse conditions. As with any product, through age, misapplication, or any one of
many possible problems, the card may require repair. The 1560-PDP product has a one year
parts and labor warranty according to the limits specified in the warranty. Replacement and/or
returns should be directed to the distributor from whom the product was purchased. If you need to
return the card for repair, it is first necessary to obtain an RMA number from ProSoft Technology.
Please call the factory for this number and display the number prominently on the outside of the
shipping carton used to return the card.
General Warranty Policy
ProSoft Technology, Inc. (Hereinafter referred to as ProSoft) warrants that the Product shall
conform to and perform in accordance with published technical specifications and the
accompanying written materials, and shall be free of defects in materials and workmanship, for
the period of time herein indicated, such warranty period commencing upon receipt of the
Product. This warranty is limited to the repair and/or replacement, at ProSoft’s election, of
defective or non-conforming Product, and ProSoft shall not be responsible for the failure of the
Product to perform specified functions, or any other non-conformance caused by or attributable
to: (a) any misapplication of misuse of the Product; (b) failure of Customer to adhere to any of
ProSoft’s specifications or instructions; (c) neglect of, abuse of, or accident to, the Product; or (d)
any associated or complementary equipment or software not furnished by ProSoft. Limited
warranty service may be obtained by delivering the Product to ProSoft and providing proof of
purchase or receipt date. Customer agrees to insure the Product or assume the risk of loss or
damage in transit, to prepay shipping charges to ProSoft, and to use the original shipping
container or equivalent. Contact ProSoft Customer Service for further information.
Limitation of Liability
EXCEPT AS EXPRESSLY PROVIDED HEREIN, PROSOFT MAKES NO WARRANT OF ANY
KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO ANY EQUIPMENT, PARTS OR
SERVICES PROVIDED PURSUANT TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED
TO THE IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. NEITHER PROSOFT OR ITS DEALER SHALL BE LIABLE FOR ANY
OTHER DAMAGES, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), SUCH AS, BUT NOT LIMITED
TO, LOSS OF ANTICIPATED PROFITS OR BENEFITS RESULTING FROM, OR ARISING OUT
OF, OR IN CONNECTION WITH THE USE OR FURNISHING OF EQUIPMENT, PARTS OR
SERVICES HEREUNDER OR THE PERFORMANCE, USE OR INABILITY TO USE THE SAME,
EVEN IF PROSOFT OR ITS DEALER’S TOTAL LIABILITY EXCEED THE PRICE PAID FOR
THE PRODUCT.
Where directed by State Law, some of the above exclusions or limitations may not be applicable
in some states. This warranty provides specific legal rights; other rights that vary from state to
state may also exist. This warranty shall not be applicable to the extent that any provisions of this
warranty is prohibited by any Federal, State or Municipal Law that cannot be preempted.
Hardware Product Warranty Details
Warranty Period: ProSoft warranties hardware product for a period of one (1) year.
Warranty Procedure:
Upon return of the hardware Product ProSoft will, at its option, repair or replace Product at no
additional charge, freight prepaid, except as set forth below. Repair parts and replacement
Product will be furnished on an exchange basis and will be either reconditioned or new. All
replaced Product and parts become the property of ProSoft. If ProSoft determines that the
Product is not under warranty, it will, at the Customer’s option, repair the Product using current
ProSoft standard rates for parts and labor, and return the Product freight collect.