User manual

Contents ILX800-SMSG ♦ Micro800 Platform
User Manual SMS Text Plug-in Module for GSM Networks
Page 36 of 39 ProSoft Technology, Inc.
September 14, 2012
Internet
Web Site: www.prosoft-technology.com/support
E-mail address: [e-mail]
Asia Pacific
(location in Malaysia)
Tel: [phone], E-mail: [e-mail]
Languages spoken include: Chinese, English
Asia Pacific
(location in China)
Tel: [phone] x888, E-mail: [e-mail]
Languages spoken include: Chinese, English
Europe
(location in Toulouse,
France)
Tel: [phone],
E-mail: [e-mail]
Languages spoken include: French, English
Europe
(location in Dubai, UAE)
Tel: [phone],
E-mail: [e-mail]
Languages spoken include: English, Hindi
North America
(location in California)
Tel: [phone],
E-mail: [e-mail]
Languages spoken include: English, Spanish
Latin America
(Oficina Regional)
Tel: [phone],
E-Mail: [e-mail]
Languages spoken include: Spanish, English
Latin America
(location in Puebla, Mexico)
Tel: [phone],
E-mail: [e-mail]
Languages spoken include: Spanish
Brasil
(location in Sao Paulo)
Tel: [phone],
E-mail: [e-mail]
Languages spoken include: Portuguese, English
7.1 Return Material Authorization (RMA) Policies and Conditions
The following Return Material Authorization (RMA) Policies and Conditions (collectively,
"RMA Policies") apply to any returned product. These RMA Policies are subject to change
by ProSoft Technology, Inc., without notice. For warranty information, see Limited Warranty.
In the event of any inconsistency between the RMA Policies and the Warranty, the Warranty
shall govern.
7.1.1 Returning Any Product
In order to return a Product for repair, exchange or otherwise, the Customer must obtain a
Return Material Authorization (RMA) number from ProSoft and comply with ProSoft shipping
instructions.
In the event that the Customer experiences a problem with the Product for any reason,
Customer should contact ProSoft Technical Support at one of the telephone numbers listed
above in Section A. A Technical Support Engineer will request that you perform several
tests in an attempt to isolate the problem. If after completing these tests, the Product is
found to be the source of the problem, we will issue an RMA.