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Frequent Asking Questions (FAQ) for H.264 DVR

Normal

1. What kind of camera should I buy for this H.264 DVR?

Any BNC or RCA interface indoor/outdoor/infrared camera will work with the DVR. It doesn’t matter

the color of the camera. However, web cameras that require a USB interface are not compatible

with the DVR.

2. What kind of sensor device should I buy for sensor recording?

Any motion detection sensor is compatible with our DVR.

3. What kind of alarm device should I buy for this H.264 DVR?

Most sound alarms are compatible with our DVR.

4. I can’t turn on this H.264 DVR.

Make sure that the power switch is on. If the power switch is on and you still can’t turn on DVR,

make sure that the power cord is plugged in correctly and the power light on DVR front

panel(faceplate) is on.

5. I see nothing but a blue screen after I turn on this H.264 DVR.

Check the camera input and video output connection on DVR rear panel. If you can’t find any

problem with these connections, check whether the camera power cable is firmly connected.

6. How can I duplicate the setup in the Camera Setup, Alarm Setup and Scheduled

Record Setup (T1 ~ T16)? (Administrator)

Press the Copy (

) button on the Remote Controller or front panel (faceplate), it will copy all the

focus settings to the setups following.

Authority and Security

7. Why do I need a password?(Administrator)

That is for security, there are 3 authorities for H.264 DVR – Operator (lowest), Supervisor and

Administrator (highest). The Operator can operate live video display, the Supervisor live video

display, image playback and archive, and the Administrator everything, their authorities are same

for local operations, IE or CMS software(HEM player). The system allows up to 18 user accounts.

Supervisor Operator

Summary of content (14 pages)

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Frequent Asking Questions (FAQ) for H.264 DVR Normal 1. What kind of camera should I buy for this H.264 DVR? Any BNC or RCA interface indoor/outdoor/infrared camera will work with the DVR. It doesn’t matter the color of the camera. However, web cameras that require a USB interface are not compatible with the DVR. 2. What kind of sensor device should I buy for sensor recording? Any motion detection sensor is compatible with our DVR. 3. What kind of alarm device should I buy for this H.
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There is one factory-preset login name/password aa/11 at Administrator level. The user can use it to login the system for the first time, and change to their preferable ones. 8. I forgot my password. What should I do?(Administrator) For security, we use very sophisticated program to generate the new username/password, please contact your dealer, offer the Serial No.
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B. Only Monday – 9:00~18 Normal Record for A/V (Audio/Video). You need to set up only T1 ~ T4 in this case.
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Hard Disk 13. What happens if I install my PC hard disk drive into the H.264 DVR? You can use a PC hard disk drive in the DVR. However, once it runs in DVR, it will delete any PC operation system and files on the hard disk drive. 14. What kind of hard disk drive should I purchase to make the DVR run? Our DVR accept SATA mostly, IDE (ATA) also OK, depending upon the models, please contact your dealer for details. 15.
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In such situation, your router must have DHCP function enabled, and the DHCP Service Time or Lease Time must be set “forever”, following is a example for router DHCP service: If your router dose not have DHCP service or not enabled, or Service Time/Lease Time can not be “forever”, it is strongly suggested to set the “Net Type” as “Static IP”, and input the IP address Net Mask, Gateway, DNS from this router, where can be got from this router “Status”; otherwise, the port forwarding will be invalid in the St
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C. Set up the HTTP Port, Data Port, Control Port in this DVR: Our H.264 DVR is hexaplex, can simultaneously record, live, playback, backup, remote access & control, so that it need more ports service: The default is “67” for control Port, “68” for Data Port, “80” for HTTP Port. If user is not familiar with network administration, please DO NOT modify the items in this dialog. D.
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z Router Example -2 supposed your DVR local IP is『192.168.1.136』, where 『Port Forwarding』located in 『Port Range Forward』/『Application & Gaming』: 『Application Name』- name whatever, it is not important 『Start』- input the start port, 『End』- input the ending port, 『Protocol』- TCP or Both 『IP Address』-for this DVR For DVR, there is range from port no. 67 ~ 68, 80 with TCP protocol, click『Enable』, and 『Save Settings』after setting completely.
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E. Set up the DDNS for the router if necessary: z if the ADSL or Cable modem that router connects has static fixed IP service from ISP, then you can remote access the DVR by IE – http://218.167.4.26:80 (take page 6 as example), where 218.167.4.
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Remote Access and Control (Internet) 20. How can I remote access the H.264 DVR from PC/Laptop? A. Use IE browser by internet(WAN) IP address of the network that your DVR connects– http://xxx.xxx.xxx.xxx:HTTP port, or http://Domain name: HTTP port, where HTTP port is not necessary if it is 80. B. Use HEM Player(please refer to its user manual in the CD) Whatever by IE or HEM Player, you need internet(WAN) IP address or Domain name of the network that DVR connects.
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It is same if operate only one DVR 23. How can the PC/Laptop play back all or specified DVRs cameras on the screen?(Supervisor) Supposed you can remote access 3 DVRs as FAQ 21, they are 4CH, 4CH and 16CH, go to specified video window, right-click the mouse button to call up Camera/Playback/Print Dialog.
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Click on this icon to call up Search-by-time dialog. Please select the time (Year, Month, Date, Hour, and Minute) and recorded video/audio type (Alarm, Motion, Video Loss, and Normal) to search for playback. Click on Search button to start the search of the recorded video/audio. (If it failed, the result will be shown on the title of the dialog.) Now, you may use the playback buttons to play the recorded video/audio. You can Live/Playback windows mixed on one screen.
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While in Playback mode, you can use Playback panel for playback buttons, including Fast Backward, Fast Forward, Single Step, Play, Pause, Stop, and Copy (from left to right). It is same if operate only one DVR 24. How can I change the DVR remote setup from the PC/Laptop?(Administrator) Supposed you have access one DVR, and click on this icon , you can find the following, and click “Properties”, update the set up you need and save. 25.
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26. How come the remote access(Live/Playback/Backup) is slowing down while operate? The remote access depends heavily on internet bandwidth, if the DVR network upload bandwidth is not enough or internet is traffic jam, please be patient to wait. 27. Can my desktop PC read the video/audio data on hard disk drive or backup devices in the H.