User's Manual

53
Tech Support
After going through this manual, should you have any question or need tech support
the best and fastest way is to contact your local reseller who sold you the equipment,
or send an email to [e-mail]
When you send a tech support request, please be very specific so we can understand and help you asap
Why the email is faster than the phone call ?
Because we can address your email to a very specific engineer, and he can send you a quick and precise
reply with pictures, step by step guides, or files we cannot do on the phone
The emails are responded very quickly, usually within 30 minutes, Monday to Thursday 9 am – 5pm EST,
and Friday 9 am to Noon.
Requests sent Friday Afternoon, Saturday and Sunday will be replied as soon as possible the following
Monday or the Business day