User's Manual

Pro Video Instruments

TECH SUPPORT

Please read carefully all this manual as it covers ALL and EVERY aspect to set this

product as per your needs, using pictures and examples.

Should you need any additional support please go to pvisupport.com and open a quick

ticket

If you require assistance in a remote location please open a ticket and request a

scheduled time that both you the user and the support staff can work together to

support you.

The proper engineer will address your questions very quickly right after you post the

ticket

Tickets works faster and better than phone calls as the tickets are responded directly

from the proper engineers to give you a prompt and best solution.

We strongly suggest to open a ticket first, so we can better support you.

The free tech support is active MON-FRI 10 AM – 4 PM US EST TIME Tickets posted out

from this time window or on Saturdays Sundays and US/FL holidays days are

responded ASAP the next following business day

If you need to check your configuration, you will be asked to provide a TEAMVIEWER

ID and PASS so our engineers will connect shortly and help you to trouble shoot and

set your system together with you. Help on settings is not possible over the phone nor

in other ways but the TeamViewer. You can download and install a copy of

TEAMVIEWER Version 11 from teamviewer.com or we can provide you a temporarily

access link by opening a Ticket and requesting support.