User's Manual

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TECHNICAL SERVICES AND SUPPORT
If you are having trouble utilizing your Proxim product, please review the AP-
4000MR-LR User Guide and the additional documentation provided with your
product.
If you require additional support, please refer to the “Technical Services
and Support” chapter in the AP-4000MR-LR User Guide for details about the
information you will need to gather before using the Support Options listed
below.
Support Options
Proxim eService Web Site Support
The Proxim eService Web site is available 7x24x365 at:
http://support.proxim.com
Telephone Support
Contact technical support via telephone as follows:
Domestic: 866-674-6626
International: [phone]
Hours of Operation
North America: 8 a.m. to 5 p.m. PST, Monday through Friday
EMEA: 8 a.m. to 5 p.m. GMT, Monday through Friday
ServPak Support
Proxim understands that service and support requirements vary from customer
to customer. In recognition of these varying requirements we have developed
a support program called ServPak. ServPak is a program of Enhanced Service
Options that can be purchased individually or in combinations to meet your
needs.
Advanced Replacement
Extended Warranty
7x24x365 Technical Support
Priority Queuing
To learn more, please call Proxim Support at [phone] or send an
email to
[e-mail]. To purchase ServPak support services, please
contact your authorized Proxim distributor.
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