User Manual
Table Of Contents
- Monitoring
- Commands
- Troubleshooting
- Command Line Interface (CLI)
- General Notes
- Command Line Interface (CLI) Variations
- CLI Command Types
- Using Tables and Strings
- Configuring the AP using CLI commands
- Log into the AP using HyperTerminal
- Log into the AP using Telnet
- Set Basic Configuration Parameters using CLI Commands
- Set System Name, Location and Contact Information
- Set Static IP Address for the AP
- Change Passwords
- Set Network Names for the Wireless Interface
- Enable 802.11d Support and Set the Country Code
- Enable and Configure TX Power Control for the Wireless Interface(s)
- Configure SSIDs (Network Names), VLANs, and Profiles
- Download an AP Configuration File from your TFTP Server
- Backup your AP Configuration File
- Set up Auto Configuration
- Other Network Settings
- Configure the AP as a DHCP Server
- Configure the DNS Client
- Configure DHCP Relay
- Configure DHCP Relay Servers
- Maintain Client Connections using Link Integrity
- Change Wireless Interface Settings
- Set Ethernet Speed and Transmission Mode
- Set Interface Management Services
- Configure Syslog
- Configure Intra BSS
- Configure Wireless Distribution System
- Configure MAC Access Control
- Set RADIUS Parameters
- Set Rogue Scan Parameters
- Set Hardware Configuration Reset Parameters
- Set VLAN/SSID Parameters
- Set Security Profile Parameters
- CLI Monitoring Parameters
- Parameter Tables
- CLI Batch File
- ASCII Character Chart
- Specifications
- Technical Services and Support
- Statement of Warranty
Technical Services and Support AP-4000/4000M/4900M User Guide
Support Options
251
Support Options
Proxim eService Web Site Support
The Proxim eService Web site is available 7x24x365 at http://support.proxim.com.
On the Proxim eService Web Site, you can access the following services:
• New Product Registration: Register your product for free support.
• Open a Ticket or RMA: Open a ticket or RMA and receive an immediate reply.
• Search Knowledgebase: Locate white papers, software upgrades, and technical information.
• ServPak (Service Packages): Receive Advanced Replacement, Extended Warranty, 7x24x365 Technical Support,
Priority Queuing, and On-Site Support.
• Your Stuff: Track status of your tickets or RMAs and receive product update notifications.
• Provide Feedback: Submit suggestions or other types of feedback.
• Customer Survey: Submit an On-Line Customer Survey response.
• Repair Tune-Up: Have your existing Proxim equipment inspected, tested, and upgraded to current S/W and H/W
revisions, and extend your warranty for another year.
Telephone Support
Contact technical support via telephone as follows:
• Domestic: 866-674-6626
• International: +1-408-542-5390
Hours of Operation
• North America: 8 a.m. to 5 p.m. PST, Monday through Friday
• EMEA: 8 a.m. to 5 p.m. GMT, Monday through Friday
ServPak Support
Proxim understands that service and support requirements vary from customer to customer. It is our mission to offer
service and support options that go above-and-beyond normal warranties to allow you the flexibility to provide the quality
of service that your networks demand.
In recognition of these varying requirements we have developed a support program called ServPak. ServPak is a
program of Enhanced Service Options that can be purchased individually or in combinations to meet your needs.
• Advanced Replacement: This service offers customers an advance replacement of refurbished or new hardware.
(Available in the U.S., Canada, and select countries. Please inquire with your authorized Proxim distributor for
availability in your country.)
• Extended Warranty: This service provides unlimited repair of your Proxim hardware for the life of the service
contract.
• 7x24x365 Technical Support: This service provides unlimited, direct access to Proxim’s world-class technical
support 24 hours a day, 7 days a week, 365 days a year.
• Priority Queuing: This service allows your product issue to be routed to the next available Customer Service
Engineer.
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information
or for questions on any of the available ServPak support options, please call Proxim Support at +1-408-542-5390 or send
an email to servpak@proxim.com.