Software Guide

Technical Services and Support
Tsunami
®
800 and 8000 Series - Software Management Guide 340
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Assistance with QoS, RADIUS, and VLAN settings on Proxim equipment
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or for
questions on any of the available ServPak support options, please visit our website at
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, call Proxim Support (For telephone numbers, see
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Technical Support Policy
Technical Support for Current Products during Warranty Period
All Customers are entitled to free technical support for the Proxim products they purchase from Proxim’s authorized resellers
or distributors. Technical Support is defined as communication via the Proxim Support website (
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) and/or
via telephone. This technical support will be provided for free for the entire time the product is covered by a Proxim warranty.
The term of Proxim’s warranty is determined according to the agreement under which the product was sold and generally
varies from 3 months to 2 years depending on the product. If a Customer disagrees with Proxim’s determination of warranty
duration, a request for review supported by a copy of all product purchase documentation may be submitted.
Technical Support for Current Products after Warranty Period
After the warranty period, technical support on products then being sold by Proxim will be based upon one of the following
three options Customers can choose:
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Customers can choose to purchase one of Proxim’s ServPak extended warranty and enhanced support packages for
the product
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Customers can choose to purchase one-time per-incident technical support for the product for a fee
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Customers can choose to call the reseller or distributor who sold them the product for technical support
Tech Support on Discontinued Products
Technical Support on some products that Proxim has declared as EOL (End of Life) or otherwise is no longer selling is available
based upon one of the following three options Customers can choose:
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For some discontinued products, Customers can choose to purchase one of Proxim’s EOL ServPak support packages
for the product
– No EOL ServPak support package will be available for any product discontinued more than 5 years ago
– No EOL ServPak support package is available for certain discontinued products
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Customers can choose to purchase one-time per-incident technical support for the product on a per hour basis at a
rate of $125 an hour (4 hours minimum payable in advance by major credit card). This fee is payable in addition to any
RMA fee that may be charged to subsequently repair the product.
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Customers can choose to call the reseller or distributor who sold them the product for technical support
All Proxim technical support for discontinued products, whether through an EOL ServPak package or otherwise, is provided
on a “best effort” basis and is subject to the continued availability of necessary components, equipment, and other technical
resources.
Note that Proxim is unable to support or warrant any equipment that has been modified, whether this modification is
physical, or if third-party software codes have been loaded onto the product.