User's Manual

Appendix - Statement of Warranty
Tsunami
®
800 and 8000 Series - Hardware Installation Guide 155
General Procedures
When contacting the Customer Service for support, Buyer should be prepared to provide the product description and serial
number and a description of the problem. The serial number should be on the product.
In the event the Customer Service Center determines that the problem can be corrected with a software update, Buyer might
be instructed to download the update from Proxim Wireless’s web site or, if that’s not possible, the update will be sent to
Buyer. In the event the Customer Service Center instructs Buyer to return the product to Proxim Wireless for repair or
replacement, the Customer Service Center will provide Buyer a Return Material Authorization (“RMA”) number and shipping
instructions. Buyer must return the defective product to Proxim Wireless, properly packaged to prevent damage, shipping
prepaid, with the RMA number prominently displayed on the outside of the container.
Calls to the Customer Service Center for reasons other than product failure will not be accepted unless Buyer has purchased a
Proxim Wireless Service Contract or the call is made within the warranty period. After the warranty period, Technical Support
is fee based (detailed in
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).
If Proxim Wireless reasonably determines that a returned product is not defective or is not covered by the terms of this
Warranty, Buyer shall be charged a service charge and return shipping charges.
Other Information
Search Knowledgebase
Proxim Wireless stores all resolved problems in a solution database at the following URL:
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.
Create a Support Request
Create a support request with Proxim Wireless technical support staff at the following URL:
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.