User's Manual

Appendix - Technical Services and Support
Tsunami
®
800 and 8000 Series - Hardware Installation Guide 157
Telephone Support
Contact technical support via telephone as follows:
USA and Canada Customers
y
Phone: [phone]
y
Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PDT (UTC/GMT -7 hrs)
International Customers
y
Phone: [phone] (France); 8-800-100-9485 (Russia)
y
Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PDT (UTC/GMT -7 hrs)
ServPak Support
To provide even greater investment protection, Proxim Wireless offers a cost-effective support program called ServPak.
ServPak is a program of enhanced service support options that can be purchased as a bundle or individually, tailored to meet
your specific needs. Whether your requirement is round the clock technical support or advance replacement service, we are
confident that the level of support provided in every service in our portfolio will exceed your expectations.
All ServPak service bundles are sold as service contracts that provide coverage for specific products from 1 to 3 years. Servpak
bundles are considered an upgrade to the standard product warranty and not an extension
.
24x7 Basic Technical
Support
Basic Advanced
Replacement
(Two business days/
International economy
shipment service)
Priority Advanced
Replacement
(Next business day/
International priority
shipment service)
Priority Comprehensive
Advance Replacement
(Next business day/
International priority
shipment service)
8x7 Advanced Technical
Support
24x7 Advanced Technical
Support
24x7 Advanced Technical
Support
Software Maintenance PVES & PV NMS
Support
PVES & PV NMS
Support
Access to Knowledge
Base
Post-Installation
Optimization
50% discount on Onsite
Technical Support and
Services