User's Manual

20
ORiNOCO USB-9100 802.11a/b/g/n/ac Adapter User Guide
D
Technical Services and Support
Obtaining Technical Service and Support
If you are having trouble utilizing your Proxim product, please review this manual and the additional documentation provided
with your product. If you require additional support to resolve your issue, please be ready to provide the following
information before you contact Proxim’s Technical Services:
• Product information:
– Part number of suspected faulty unit
– Serial number of suspected faulty unit
• Trouble/error information:
– Trouble/symptom being experienced
– Activities completed to confirm fault
– Network information (what kind of network are you using?)
– Circumstances that preceded or led up to the error
– Message or alarms viewed
– Steps taken to reproduce the problem
• ServPak information (if a Servpak customer):
– ServPak account number
• Registration information:
– If the product is not registered, date when you purchased the product
– If the product is not registered, location where you purchased the product
NOTE: Technical Support is free for the first 90 days from the date of purchase. If you would like to register your product
now, visit the Proxim eService Web Site at http://my.proxim.com and click on New Product Registration.
Support Options
Proxim eService Web Site Support
The Proxim eService Web site is available 7x24x365 at http://my.proxim.com
On the Proxim eService Web Site, you can access the following services:
• New Product Registration: Register your product to gain access to technical updates, software downloads, and free
technical support for the first 90 days from receipt of hardware purchase.
• Open a Ticket or RMA: Open a ticket or RMA
• Search Knowledge base: Locate white papers, software upgrades, and technical information.
• ServPak Support: Learn more about Proxim’s ServPak global support service options.
• Your Stuff: Track status of your tickets or RMAs and receive product update notifications.
• Provide Feedback: Submit suggestions or other types of feedback.
• Customer Survey: Submit an On-Line Customer Survey response.