User's Manual

Technical Services and Support ORiNOCO USB-9100 802.11a/b/g/n/ac Adapter User Guide
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Telephone Support
Given below are the Proxim’s technical support contact details.
USA & Canada Customers
Call Technical Support: Phone: [phone]
Hours: 6:00 AM to 6:00 P.M. Monday - Friday, Pacific Time
International Customers
Call Technical Support: Phone: [phone]
Hours: 6:00 AM to 6:00 P.M. Monday - Friday, Pacific Time
ServPak Support
To provide even greater investment protection, Proxim Wireless offers a cost effective support program called ServPak.
ServPak is a program of enhanced service support options that can be purchased as a bundle or individually, tailored to meet
your specific needs. Whether your requirement is around the clock technical support or advance replacement service, we are
confident that the level of support provided in every service in our portfolio will exceed your expectations.
• Advanced Replacement of Hardware: Can you afford to be down in the event of a hardware failure? Our guaranteed
turnaround time for return to factory repair is 30 days or less. Those customers who purchase this service are entitled to
advance replacement of refurbished or new hardware guaranteed to be shipped out by the Next Business Day. Hardware
is shipped Monday – Friday, 8:00AM – 2:00PM (PST).
• Extended Warranty: Extend the life of your networking investment by adding 1, 2, or 3 years to your products standard
warranty. This service coverage provides unlimited repair of your Proxim hardware for the life of the service contract. The
cost of an extended warranty is far less than the cost of a repair providing a sensible return on your investment.
• 7x24x365 Technical Support: This service provides unlimited, direct access to Proxim’s world-class Tier 3 technical
support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays. Customers who purchase this service
can rest assured that their call for technical assistance will be answered and a case opened immediately to document the
problem, trouble shoot, identify the solution and resolve the incident in a timely manner or refer to an escalation manager
for closure.
• 8x5 Technical Support: This service provides unlimited, direct access to Proxim’s world-class technical support 8 hours a
day, 5 days a week from 8:00AM - 5:00PM {P.S.T (U.S.)}. Technical Support is available at no charge for the first 30 days
from the purchase date. Beyond this period, a ServPak support agreement will be required for technical support. Self-help
will be made available by accessing Proxim’s extensive eService knowledgebase.
• Software Maintenance: It's important to maintain and enhance security and performance of wireless equipment and
Proxim makes this easy by providing a Software Maintenance program that enables customers to access new feature and
functionality rich software upgrades and updates. Customers will also have full access to Proxim's vast knowledgebase of
technical bulletins, white papers and troubleshooting documents.
• Priority Queuing Phone Support: This service provides customers with a one hour response time for technical phone
support. There is no waiting in line for those urgent calls for technical support.