User's Manual

Logo is still purple after
giving plenty of time for
update
Update issue
Try resetting the reader in the Proxy App. If this
does not work, try manually resetting the
reader by disconnecting and reconnecting the
black and red wires. If this does not resolve the
issue please email [e-mail] to
escalate.
Indicator ashing red
continuously
Hardware issue
Power-cycling the Reader will likely resolve
this issue. Contact [e-mail] if it
does not, or if this happens with any
frequency.
Issues Unlocking
Reader does not
acknowledge phone
Permissions issue
Be sure the user has been granted access
through Proxy Mobile Access Manager. Users
need to be added to the org, as well as
relevant groups. All groups need to be
associated with access points in order to allow
ingress.
Bluetooth issue
Be sure that Bluetooth is enabled. If it is,
toggle airplane mode to disconnect all
existing Bluetooth connections & reconnect it
for a strong connection.
Reader ashes red
Do not have permission to
access that reader
Ensure that the user in question has the correct
permissions within the Proxy Mobile Access
Manager. Users need to be added to the org,
as well as relevant groups, and all groups
need to be associated with access points in
order to allow ingress.
Have to open app to get
reader to unlock
Geo-fence/ locations
issue
Be sure location services are always enabled if
a user is terminating the app between uses. If
a user prefers to keep location services turned
off, they will need to open the app in order to
unlock Proxy reader every time, unless they do
not ever terminate the app.
Warranty
For warranty information, visit this link: https://www.proxy.com/legal
| 22 User Manual and Installation Guide: Proxy Mobile Reader Edge
This document may have been updated since printing — for the latest, please visit https://proxy.com/s/edge-install