User manual

Chapter 9: Troubleshooting And Tips
ActiveSync Connection Problems Using Windows® 95/98/NT 4.0
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Psion Teklogix netpad Windows CE .NET 4.2 User Manual
9.2 ActiveSync Connection Problems
Using Windows® 95/98/NT 4.0
This section is a guide to troubleshooting connection problems between a netpad
and a PC running Windows 95/98/NT 4.0 and ActiveSync. It also presumes you
have already gone through the online help documents that come with ActiveSync,
and still have no success in linking. A basic knowledge of using the netpad and
Windows 95/98/NT 4.0 is necessary. For information about using Windows
95/98/NT 4.0, check your Windows manual or contact the Windows helpline.
9.2.1 Tips When Installing ActiveSync
Close any other programs that are running. This includes virus checkers, uninstall-
ers, floating toolbars etc. If you need to re-install ActiveSync, make sure you unin-
stall the previous version first.
1. Click on the Start button and select Settings, then Control Panel.
2. Double click the Add/Remove Programs icon. Select ActiveSync in
the list and then click the Add/Remove button.
Important: You must re-start your PC before re-installing ActiveSync or you
will experience problems.