Printer Operator's Manual

Maintenance and Troubleshooting

Troubleshooting

When encountering problems, the cause may be the printer or may sometimes be due to other problems with

your system. Please review the following tables to solve common problems you may encounter with your

printer. You may also visit www.psionteklogix.com for additional “FAQ’s” that may assist you.

If you are still unable to solve your problem, please contact the company where you purchased your printer

since they are most familiar with your systems. If they are unable to help you, you may contact Psion Teklogix

Technical Support at (800) 322-3437.

Error Conditions

Whenever the printer detects an error condition, the Error Indicator will either flash or stay on. In some cases

the audible alarm will also sound. Please refer to the following table for a list of what causes these conditions

and how they may be corrected.

Error Indicator Possible Cause Solution

Flashes, With Alarm Paper Out Install paper and press the Paper

Feed Button to clear the error.

Stays On, No Alarm Paper door not fully closed. Make sure the door is fully closed

by opening the door and closing it

again until the door “clicks”

closed. Check the platen roller for

damage.

Stays On, With Alarm Communications error. Verify communications settings in

the Interface Menu. Printer must

be turned off to clear error.