User manual

HDMI Audio Splitter/De-embedder 1x2
PTN Electronics Limited 8 www.PTN-electronics.com
9. After-sales Service
1) If there appear some problems when running CHA2, please check and deal with the
problems reference to this user manual. Any transport costs are borne by the users
during the warranty.
2) You can email to our after-sales department or make a call, please tell us the
following information about your cases.
 Product version and name.
 Detailed failure situations.
 The formation of the cases.
3) We offer products for all three-year warranty, which starts from the first day you buy
this product (The purchase invoice shall prevail).
4) Any problem is same with one of the following cases listed, we will not offer warranty
service but offer for charge.
 Beyond the warranty.
 Damage due to incorrectly usage, keeping or repairing.
 Damage due to device assembly operations by the maintenance company
non-assigned.
 No certificate or invoice as the proof of warranty.
 The product model showed on the warranty card does not match with the model
of the product for repairing or had been altered.
 Damage caused by force majeure.
5) This document is just a user manual released with the product, not a quality
guarantee. Any corrections or new function introductions added, we will update this
document without further notice.
Remarks: For any questions or problems, please try to get help from your local
distributor, or email PTN at: [e-mail].