User's Manual

The product receipt date recorded by Pudu's after-sales service system is used as the
warranty start date.
Warranty period
Within 7 natural days of receiving the goods, the customer found obvious manufacturing
defects without using the goods. Round-trip freight is borne by Pudu.
If you meet one of the following conditions, you can ask for a refund
1. The goods were damaged, but the delivery staff was not requested to return them on
the spot when receiving the goods；
2. If the return request is made after the return period of the product exceeds 7 natural
days (calculated from the date of receipt)；
3. Incomplete returned goods, incomplete packaging, accessories, gifts, manuals, or
damage caused by appearance;
4. Failure to provide legal proof of purchase or documents when returning goods, or
forging or altering documents;
5. Quality problems caused by collisions, burns caused by non-product quality problems,
artificial modifications, foreign objects (water, oil, sand, etc.), improper installation, or
failure to use and operate according to the instructions;
6. Torn, altered labels, machine serial numbers, waterproof marks, anti-counterfeit marks,
etc.；
7. Products damaged due to force majeure such as fire, flood, lightning, traffic accident,
etc.；
8. After contacting Pudu Technology Co., Ltd. to confirm the return service, Pudu Technol-
ogy has the right not to accept the corresponding items within 7 days from the date of
contacting Pudu Technology.
We have the right to reject the customer's return request in the following cases
1. Within 15 natural days of receiving the goods, the customer found obvious manufactur-
ing defects without using the goods. Pudu Technology bears the return freight;
2. Within 15 natural days after the customer receives the goods, after the product is
unpacked, it cannot be started normally according to the instructions or under the
guidance of a technician, or a non-artificial product quality defect is found. Round-trip
freight is borne by Pudu；
3. When customers receive the goods, they need to unpack and inspect them in front of
the deliveryman , and find that the product has been damaged due to transportation.
Pudu Technology bears the return freight；
4. There was a clear discrepancy between the actual received goods and the description of
the goods. Round-trip freight is borne by Pudu.
If you meet one of the following conditions, you can request a replacement
1. Cannot provide legal purchase vouchers or documents when exchanging goods, or
forge or alter the documents；
2. The goods were damaged, but the delivery staff was not required to return or exchange
them on the spot when receiving the goods；
3. Requests for replacement after the replacement period of 15 natural day products
(calculated from the date of receipt)；
4. Incomplete replacement, incomplete packaging, accessories, gifts, manuals, or damage
caused by appearance；
5. The goods have been tested by the technical support department of Pudu Technology
Co.Ltd. and there is no quality problem；
6. Product quality problems caused by collisions or burns caused by non-self quality
problems, artificial modification, foreign objects (water, oil, sand, etc.), improper
installation, or failure to use and operate according to the instructions；
7. Torn, altered labels, machine serial numbers, waterproof marks, anti-counterfeit marks,
etc.；
8. Products damaged due to force majeure such as fire, flood, lightning, traffic accident,
etc.；
9. After contacting Pudu Technology Co. Ltd. to confirm the return service, the
corresponding items were not sent within 7 days from the date of contacting Pudu
Technology. Pudu Technology has the right not to accept it.
We have the right to reject the customer's replacement request in the
following situations
1. Please contact Pudu technical support staff in time, call: 400-0826-660；
2. Technical support staff fill in relevant forms according to your product situation；
3. Technical support staff will review and confirm and follow up within 7 working days as
soon as possible.
After-sales service process
Pudu Technology officially provides online and remote technical support channels, and
customers need to cooperate with technical engineers for problem diagnosis and
troubleshooting.
Remote technical guidance service free on-site maintenance
If the Pudu technology engineer diagnoses that the problem must be solved at home,
Pudu Technology assigns professional and technical personnel to provide on site service.
On-site service
After your return application is reviewed and approved, Pudu Technology Co.Ltd. will
process the returned goods for you within 7 days from the date of receipt of the problem
product you sent back.
Return processing time
37 38
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