User's Manual

1. When making the request for replacement, the customer fails to provide legal proof of
purchase or documents, or the customer forges or alters the documents.
2. The goods were damaged, but the delivery person was not required for return or
replacement on the spot upon customer's receipt of the goods.
3. The request for replacement is made after the valid period of 15 natural days for
replacement of goods expires (calculated from the date of receipt).
4. The returned product is incomplete, the outer packaging, accessories, gifts, and
instructions are incomplete, or the appearance is with human damage.
5. The goods are tested by the technical support department of PuduTech, and no quality
problem is found with the product itself.
6. The occurrence of collisions, burns, and artificial modifications, the introduction of
foreign objects (water, oil, sand, etc.), improper installation, failure to use and operate
according to the instructions.
7. Tearing, altering of labels, machine serial number, waterproof mark, anti-counterfeit
mark, etc.
8. Product damaged by force majeure such as fire, flood, lightning, traffic accidents, etc.
9. After contacting PuduTech to confirm the return service, if the corresponding item is not
sent within 7 days from the date of contacting PuduTech, we have the right to reject such
request.
Under the following circumstances, we have the right to
reject the customer's request for replacement
1. Please contact PuduTech’s technical support personnel at hotline: [phone] in
time.
2. PuduTech’stechnical support personnel will record your product information in
relevant forms.
3. PuduTech’s technical support personnel will verify and carry out follow-up processing
as soon as possible within 7 working days.
Process of after-sales service
1. Free door-to-door service
The after-sales technical personnel will evaluate the application report you submitted
and negotiate with you at the first time for the best solution such as remote technical
support or door-door maintenance, and will handle it in time to give you the most
satisfactory reply.
2. Processing time of returning goods
After your application for return is approved, PuduTech will handle it within 7 days after
the date we recorded when we received your problem goods in our official website.
Notice for goods replacing & returning & free-maintenance
3. Processing time of replacing goods
After your application for replacement is approved, PuduTech will handle it within 15 days
after the date we recorded when we received your problem goods in our official website.
4.Processing time of maintenance
After your maintenance application is approved, PuduTech will repair the problem
goods within 30 days after the date we recorded when we received your problem goods in
our official website. The repair time will be delayed if there is national holiday or
after-sales service center of some brand manufacturers is delayed. Please understand the
inconvenience.
5. Processing time of refund
he refund will be paid to your bank account within 10 working days after PuduTech
receive your refund ing goods. Please check with your issuing bank for details.
For after-sales services that are not covered by the free warranty (exceeding the warranty
period or not meeting the free warranty terms during the warranty period), PuduTech
provides after-sales services with a certain fee.
After-sales Service Beyond the Scope of the Warranty
Pudu Technology officially provides online and remote technical support channels (please
refer to the product manual for details) to provide customers with technical guidance for
remotely answering usage problems and preliminary problem diagnosis.
Remote technical guidance service
If Pudu Technology engineers diagnosed that they must go to the site to solve the
problem, the Company may assigns professional and technical personnel to provide
on-site services.
On-site service
For after-sales services that are not covered by the free warranty, you need to fill in the
Pudu Technology After-sales Service Record Form, as shown in Annex IX; the after-sales
service costs of the Company include: spare parts costs and maintenance costs;
a. For the after-sales issues with remote technical guidance services provided by Pudu
Technology technicians and assistance by customers, Pudu Technology only charges the
cost of spare parts;
b. For the the after-sales issues with on-site services provided by Pudu Technology
technicians, the after-sales service costs include spare parts costs and maintenance costs,
and the maintenance costs will be charged at: 500 Yuan/day in Guangdong Province and
1,000 Yuan/day outside Guangdong Province;
Standards for after-sales service fees
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