FAQ
HOW PumpSpy MONITORING WORKS
The PumpSpy System Controller in your home connects to your main sump pump and
the included battery backup system. The Controller operates the sump pumps, collects
performance data and monitors current conditions.
The PumpSpy System Controller uses it’s built-in cellular chip to connect to PumpSpy’s
Online Data Center. No conguration is necessary, the system connects automatically.
PumpSpy’s data connection continues to work, even when the power goes out or your
internet connection is down.
PumpSpy’s Online Data Center is the intelligence behind PumpSpy. The Online Data Center
communicates with your PumpSpy System Controller, collecting and processing all the data
sent from your home. All incoming data is compared to historical data to make sure your
sump pumps are working correctly. Using this information, PumpSpy can make necessary
adjustments to optimize the operation of your sump pumps. The Online Data Center also
commands to your PumpSpy System Controller to perform system self tests at least 3
times every week. With PumpSpy, you have a remote computer system checking on your
sump pumps 24 hours a day!
IF A PROBLEM IS DETECTED WITH YOUR SUMP PUMP
SYSTEM, PUMPSPY AUTOMATICALLY SENDS YOU AN
ALERT. YOU CAN RECEIVE ALERTS VIA
TEXT MESSAGE
EMAIL
PUMPSPY WEBSITE
AND THE PUMPSPY APP
83025-02