Installation Guide

12
FREQUENTLY ASKED QUESTIONS
Question: “One of my trampoline legs has broken” or “The foam padding or mat is damaged, how do I
replace it?”
Answer: IF YOU ARE STILL WITHIN YOUR WARRANTY PERIOD (90-DAYS FROM INITIAL PURCHASE) YOU
SHOULD CONTACT CUSTOMER SERVICE (info below). YOU CAN ALSO PURCHASE SELECT REPLACEMENT
MINI-TRAMPOLINE PARTS AT: www.pureglobalbrands.com
Question: “I had a part missing from my box” or “something was damaged in shipping, can you send it to
me?”
Answer: IF IT HAS BEEN 30 DAYS OR LESS FROM THE DATE OF YOUR INITIAL PURCHASE, YOU CAN
CONTACT CUSTOMER SERVICE (info below) FOR A REPLACEMENT PART TO BE ISSUED.
Question: “How do I separate the Handrail Support pieces? They are stuck together.”
Answer: PARTS 7 & 8: THE HANDRAIL SUPPORTS SHIP AS ONE PIECE. TO SEPARATE THEM, PRESS THE
PINS ON EACH OF THE HANDRAIL SUPPORT PIECES AND PULL THEM APART.