Instructions / Assembly

Question: “I had a part missing from my box” or “something was damaged during
assembly, what should I do?”
Answer: IF IT HAS BEEN 30 DAYS OR LESS FROM THE DATE OF YOUR INITIAL PURCHASE,
*YOU CAN CONTACT CUSTOMER SERVICE (info below) FOR A REPLACEMENT PART TO BE
ISSUED.
Question: “I can’t get the Steps all the way down on the Step Lock Housing,
what’s wrong?”
Answer: MAKE SURE THAT THE STEP LOCK HOUSINGS HAVE THE LOCKING GROOVES
FACING TO THE OUTSIDE OF THE LADDER RISERS AS DESCRIBED AT THE BOTTOM OF
PAGE 6.
CUSTOMER SERVICE CONTACT INFO:
Email: [e-mail]
Telephone: [phone]
Fax: [phone]
*Please note that for quality assurance purposes, pictures of the damaged part(s) may be required for certain warranty parts requests.
FREQUENTLY ASKED QUESTIONS