Instructions / Assembly

16
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1-866-498-5269
FREQUENTLY ASKED QUESTIONS
• Question: “I need to mow the grass under
my trampoline” or “I need to move my
trampoline across the yard. What is the
best way to do this?”
Answer: Once your trampoline is
assembled, to avoid damage to the unit
moving the trampoline requires that you
tape the top rail frame joints to prevent
slippage
Moving it over distanced requires that you
use at least 4 adults places equidistant
around the trampoline. Never drag or roll
your trampoline in order to move it.
• Question: “My frame pad keeps shifting
after just a few minutes of use. What can
I do?”
Answer: You probable have you frame
pad too tight. Re-seat the pad by taking it
completely off. Remember: Do not try to
stretch the Elastic Bans to their tightest
point. The bands need some give as the
jump mat they are attached to will move
significantly when someone is jumping on
the trampoline.
• Question: “Can I use any brand enclosure
for my trampoline, or just Pure Fun?”
Answer: Enclosure designs are very
similar, but there some specific
dimensions like width between legs
and springs size which can affect the
circumference of the trampoline frame.
As such, we cannot recommend another
brand’s enclosure Question: “Something
was missing from the packaging,” or “I
discovered a damaged piece. What should
I do?”
• Question: “I need to order springs” or “I
need to order a new frame pad, who do I
contact?”
Answer: If it has been 30 days or less
from the date of your initial purchase, you
can contact customer service (info below)
for a replacement part to be issued.
To purchase parts you can visit:
www.PureFun.Net