Use and Care Manual

Troubleshooting

The following are common issues that you should be able to resolve on your own. If these measures don’t work, please call iSpring at 678-261-7611.

Issue Possible reasons Solution

Water purifier generates mild noise when in use This is normal during the purifying and

filtering process.

None needed

Water volume drops significantly Filter is jammed Flush or replace the filter.

Filter has not been replaced in a timely

manner and/or has exceeded its service life

Replace the filter.

The ball valve or faucet is not completely

turned on

Check water inlet ball valve and make sure

that the faucet is completely turned on.

Purified water in the water storage tank is

used up

Wait for the device to produce water and

use it about 1/2 hour later.

Water quality is poor Faulty filter Contact iSpring at 678-261-7611 for

replacement filter.