Technical data

PVI 1800/PVI 2500(Rev A) Installation and Operation Manual
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DOCR-070570-A
In the event an extended warranty option has been purchased, this extended warranty only applies to
exposed outdoor locations (defined as rooftop or open/unprotected locations) if the product has been
purchased to include the gasket-sealed AC and DC disconnect option or has a protective cover around 3
sides of inverter unit (back and sides) and over the top, 4”-60” away from back and top and 30”-96” from
sides.
Obtaining Service:
If your product requires troubleshooting or warranty service, contact your merchant. If you are unable to
contact your merchant, or the merchant is unable to provide service, contact Solectria Renewables
directly at the number listed on the website in the customer service section for your product.
Direct returns may be performed according to the Solectria Renewables Return Material Authorization
Policy.
In any warranty claim, dated proof of purchase must accompany the product and the product must not
have been disassembled or modified without prior written authorization by Solectria Renewables.
Proof of purchase may be in any one of the following forms:
- The dated purchase receipt from the original purchase of the product at point of sale to the end user, or
- The dated merchant invoice or purchase receipt showing original equipment manufacturer (OEM)
status, or
- The dated invoice or purchase receipt showing the product exchanged under warranty.
What does the Solectria Renewables warranty not cover?
Solectria Renewables Limited Warranties do not cover normal wear and tear of the product or costs
related to the removal, installation, or troubleshooting of the customer's electrical systems. These
warranties do not apply to and Solectria Renewables will not be responsible for any defect in or damage
to:
a) The product if it has been misused, neglected, improperly installed, physically damaged or altered,
either internally or externally, or damaged from improper use or use in an unsuitable environment;
b) The product if it has been subjected to fire, water, generalized corrosion, biological infestations, acts of
God or input voltage that creates operating conditions beyond the maximum or minimum limits listed in
the Solectria Renewables product specifications including high input voltage from generators and
lightning strikes;
c) The product if repairs have been done to it other than by Solectria Renewables;
d) The product if it is used as a component part of a product expressly warranted by another
manufacturer;
e) The product if its original identification (trademark, serial number) markings have been defaced,
altered, or removed;
f) The product if it has been damaged in shipping
g) Any installation and operation beyond the scope covered by relevant safety regulations (UL1741,
NEC, etc.);
Warranty Extensions:
Warranty extensions are available for additional cost (contact Solectria Renewables for information).
- 5 year extension (total warranty is 10 years)
- 10 year extension (total warranty is 15 years)
If any warranty extensions have been purchased, all the terms for the standard 5 year warranty apply
except that this warranty does not apply to PV systems that include mechanical PV array trackers. For
systems that use trackers, contact Solectria Renewables for further information.