User Guide for the Polycom® CX300 Desktop Phone Microsoft® Office Communications Server 2007 R2 Edition | November 2009 | 1725-32504-001 Rev.
Trademark Information POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.
About This Guide Thank you for choosing the Polycom CX300 desktop phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX300 desktop phone to a computer running Microsoft® Office Communicator 2007 R2 allows you to place and receive telephone calls over your IP network connection. This User Guide provides everything you need to quickly use your new phone.
User Guide for the Polycom CX 300 Desktop Phone iv
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . .
User Guide for the Polycom CX300 Desktop Phone 3 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 3–1 Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Controls, Placing and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 Access to Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3 Audio . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom CX300 desktop phone. The Polycom CX300 provides a flexible and efficient means to access the advanced communication functions of Microsoft® Office Communicator 2007 R2.
User Guide for the Polycom CX300 Desktop Phone Note Before you connect the Polycom CX300 desktop phone to your computer, you must have Microsoft Office Communicator 2007 R2 (version 3.5.6907.37) installed and running on your computer. If Microsoft Office Communicator 2007 R2 (version 3.5.6907.37) is not installed on your computer, the “Sign In” message appears on the phone’s display. In this state, you can use the phone as an audio device only; you cannot place any calls.
Getting Started with Your Phone • Connect the Polycom CX300 to your computer If your phone is already assembled and connected to your computer, go directly to Features of Your Phone on page 1-5. Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect one end of the handset cord to the handset and the other end of the cord to the handset jack on the back of the phone. 2. (Optional.) Connect the headset cord to the headset jack on the back of the phone.
User Guide for the Polycom CX300 Desktop Phone Connecting the Phone to Your Computer To connect the Polycom CX300 desktop phone to your computer: >> Connect the USB cable (attached to the base unit) to a USB 1.1 or 2.0 port on your computer. Note The Polycom CX300 will not work if it is connected to a bus-powered USB hub. Upon powering up your phone, a splash screen appears.
Getting Started with Your Phone Features of Your Phone The features of the Polycom CX300 desktop phone are: 1. Graphic Display—Shows information about calls, messages, time, date, and other relevant data. An example of the idle screen is shown below. The display backlight is lit when: — You are in a call. — You are changing the phone setting using the dial pad. For more information, refer to Changing the Phone Settings on page 1-8. — Microsoft Office Communicator 2007 R2 is interacting with the phone.
User Guide for the Polycom CX300 Desktop Phone 3. Hold Key —Holds an active call or resumes a held call. You can also use the Hold key to clear a phone number that you have entered before you have completed the call or to toggle between two active calls. 4. Delete Key —Delete displayed data or reject incoming call. 5. Message Waiting Indicator unheard messages. —Indicates that there are new 6.
Getting Started with Your Phone Before You Use Your Phone Phone Location Place your phone in a well-ventilated, flat, level, clean, and dry location near your computer. Connecting to Microsoft Office Communicator 2007 R2 After you have plugged the USB (connected to your phone) into your computer, the CX300 splash screen appears. If the Microsoft Office Communicator 2007 R2 is not running on your computer or the correct version is running, but you are not signed in, the Sign In screen appears.
User Guide for the Polycom CX300 Desktop Phone 3. Select Tools, click Set up Audio and Video..., and then follow the instructions in the Audio and Video Device Setup wizard. Note a In the wizard, ensure that the Speaker and Microphone device options are both set to Polycom CX300 for the Handset or Headset setup pages. Click Next. b Ensure that the Speaker/Microphone or Speakerphone device options are both set to Polycom CX300.
Getting Started with Your Phone • Text Size Setting Volume Key Response Rate The volume key response rate sets how fast the volume changes after the user’s key press and how fast the phone’s volume increases or decreases in response to a user’s key press. To change the volume key response rate settings: 1. After you press the 5 dial pad key during startup, press 1 to continue with device settings, and then press 1 again to continue. 2. Press 1 for volume key settings.
User Guide for the Polycom CX300 Desktop Phone 4. Press * to exit. Text Size Setting Two font sizes are supported for most languages: Note • A normal size • A larger size (factory default) The text size setting applies to all languages except Japanese, Chinese, Korean, Hebrew, Thai, Arabic, and Devanagari. To change the size of the display text: 1. After you press the 5 dial pad key during startup, press 1 to continue with device settings, and then press 1 again to continue. 2.
2 Using the Basic Features of Your Phone Your Polycom CX300 desktop phone is designed to be used like a regular handset. Calls may be placed or answered using the phone or the Microsoft® Office Communicator 2007 R2 client window. Once installed and configured, the Polycom CX300 desktop phone and Microsoft Office Communicator 2007 R2 work in a tightly integrated manner.
User Guide for the Polycom CX300 Desktop Phone This chapter also provide information on: • Using Your Phone with Microsoft Office Live Meeting • Changing the Language • Restarting Your Phone To troubleshoot issues with the phone, refer to Troubleshooting Your Phone on page 3-1. This guide only describes how to use the Polycom CX300 desktop phone with Microsoft Office Communicator 2007 R2. For more information on how to use Office Communicator 2007 R2, refer to your Microsoft documentation.
Using the Basic Features of Your Phone To place a call using the handset: ¾ Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. The number appears on the graphic display. The numbers will automatically dial once the complete number is entered. To dial out immediately, press the # after you have entered the number. The dial tone that is played when you are off-hook dialing is either a long or a short tone.
User Guide for the Polycom CX300 Desktop Phone Answering Calls When you get an incoming voice call, Microsoft Office Communicator 2007 R2 displays an audio popup notification in the lower right corner of your computer’s display. The popup provides contextual information about the caller to help you decide whether to accept the call, and it provides a variety of controls for handling the call.
Using the Basic Features of Your Phone Redialing Numbers The last placed call is any of the following: Note • The call you just completed on your phone • The call you just completed using Microsoft Office Communicator 2007 R2 • The number you entered on your phone, but the call was unsuccessful • The number you entered using Microsoft Office Communicator 2007 R2, but the call was unsuccessful The information about the last call is stored in the computer to which the phone is connected.
User Guide for the Polycom CX300 Desktop Phone Putting Calls on Hold During a call, you may place a call on hold. If there is an incoming call while you are in another call, pressing the Hold key puts the first call on hold and answers the second call. If you are on a call and there is another call already on hold, pressing the Hold key puts the active call on hold and transfers you to the other call that is previously on hold.
Using the Basic Features of Your Phone Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone. The presence of new voice mail messages is indicated by a Message Waiting Indicator on the Polycom CX300 Note . This feature requires that you have access to a Microsoft Exchange 2007 server. Voice mail may not be supported on your particular system. For more information, contact your system administrator. To listen to voice messages: 1.
User Guide for the Polycom CX300 Desktop Phone To use the phone to place a call while Microsoft Office Live Meeting is streaming on the phone: ¾ Press the Speakerphone key to put the phone off-hook and place a call. If the phone is already off-hook, pressing the Speakerphone key again places the phone on-hook and returns it to being an audio device. The same process applies when you press the Headset key or lift the handset.
Using the Basic Features of Your Phone Restarting Your Phone On rare occasions, your phone may experience a problem that will require it to be restarted. Contact your system administrator before doing so. To restart the phone: ¾ Unplug the phone from the computer, then plug it back in. The restart process will begin.
User Guide for the Polycom CX300 Desktop Phone 2 - 10
3 Troubleshooting Your Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls, Placing and Receiving Calls • Access to Systems • Audio • Microsoft Office Communicator 2007 R2 If you still need assistance, contact your system administrator. Power and Startup Symptom Problem Corrective Action There are power issues. The Polycom CX300 desktop phone has no power.
User Guide for the Polycom CX300 Desktop Phone Controls, Placing and Receiving Calls Symptom Problem Corrective Action The Polycom CX300 keys do not provide call control as described in this guide. Your Microsoft Office Communicator 2007 R2 client or your Microsoft Office Communication Server 2007 account may not be configured correctly. Contact your system administrator to ensure your account is configured in Enterprise Voice mode. Your computer’s USB port may not be operating correctly.
Troubleshooting Your Phone Access to Systems Symptom Problem Corrective Action There is no response from key presses. The Polycom CX300 desktop phone is not in active state. Do one of the following steps: The display show ‘’Sign in…” or “Please Upgrade” when the phone is already connected to your computer. Your computer does not have Microsoft Office Communicator 2007 R2 installed or has a version of Microsoft Office Communicator 2007 that does not support the Polycom CX300 desktop phone.
User Guide for the Polycom CX300 Desktop Phone Symptom Problem Corrective Action Pressing the Speakerphone key has no effect. The sound still comes out of the handset earpiece. The Audio settings in your Microsoft Office Communicator 2007 R2 client are not correct. Adjust the audio settings in Microsoft Office Communicator 2007 R2 to ensure that speaker audio is directed to your computer’s speakers.
Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide for the Polycom CX300 Desktop Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Safety Notices Safety and Compliance Usage and Cleaning • Use in accordance with these instructions. • Do not use near any heat sources. • Only use attachments/accessories specified by Polycom. • Clean only with dry cloth. Operating Environment This device is rated as a commercial product for operation at +41ºF (+5ºC) to +95ºF(+35ºC).
User Guide for the Polycom CX300 Desktop Phone Safety and Compliance (Continued) CE This Polycom CX300 has been marked with the CE mark. This mark indicates compliance with EEC Directives 2004/108/EC and 2006/95/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. Australia S004 Compliance The user should be aware that, under certain operating conditions, the handset earpiece may retain small metallic objects.
Index A adjusting volume 2–5 answering calls 2–4 assembling your phone 1–2 C calls answering 2–4 ending 2–4 forwarding 2–6 on hold 2–6 placing 2–2 redialing numbers 2–5 using speakerphone 2–2 with handsets 2–2, 2–3 with headsets 2–2, 2–3 changing phone settings 1–8 configuring Microsoft Office Communicator 2007 R2 1–7 connecting the handset 1–3 connecting the headset 1–3 E ending calls 2–4 F features list of 1–5 first time use 1–7 forwarding calls 2–6 G getting started 1–1 H handset answering a call 2–4 con
User Guide for the Polycom CX300 Desktop Phone S speakerphone answering a call 2–4 placing a call 2–2, 2–3 supported languages 2–8 T troubleshooting audio problems 3–3 controls problems 3–2 power and startup problems 3–1 system problems 3–3 U usage guidelines 1–10 USB connection 1–4 useful phone tips 1–10 V voice mail 2–7 volume adjustment 2–5 Index – 2
