Warranty

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WARRANTY POLICY

SHIPPING

UPS is the standard carrier for most shipments (Delivery within 1 to 5 working days.) We

reserve the right to ship certain products by air Shipping and handling charges are added

to the product quoted price.

CLAIMS

Claims for the loss or for visible or hidden damage in shipment are the responsibility of

the customer and must be made to the freight carrier immediately. You must ask for a

prompt and thorough inspection by the carrier to insure that claims are approved. We will

provide any assistance required in claim processing. CLAIMS FOR SHORTAGES

MUST BE MADE TO US WITHIN FIVE (5) WORKING DAYS OF RECEIPT OF

SHIPMENT.

BACK ORDERS

All orders for items not in stock will be back ordered. Your sales representative will be

able to keep you apprised of the status of your merchandise. We do not contact the

customer prior to shipment; therefore your sales representative must be informed if your

requirements change.

WARRANTY

Warranties on products is valid for one year, not specified at the time of sale and on the

invoice. We assume no liability for incidental, Indirect, or consequential damages for

loses resulting from the use of our products or any breach of warranty. Merchandise that

has been replaced during the warranty period does not extend the warranty period past the

original period. If a product fails outside of the warranty period, contact our Technical

Service department for Information on repair procedures and cost. Any product sent in

for repair will be thoroughly tested prior to repair. All shipping charges for equipment to

and from us are the responsibility of the customer.

Summary of content (4 pages)

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WARRANTY POLICY SHIPPING UPS is the standard carrier for most shipments (Delivery within 1 to 5 working days.) We reserve the right to ship certain products by air Shipping and handling charges are added to the product quoted price. CLAIMS Claims for the loss or for visible or hidden damage in shipment are the responsibility of the customer and must be made to the freight carrier immediately. You must ask for a prompt and thorough inspection by the carrier to insure that claims are approved.
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REFUND AND EXCHANGE POLICIES Items believed to be in non-working condition when received are classified as DOA (dead on arrival). This item covers defective items, incompatible items and items returned for exchange. DOA products must be returned within 30 days of the date shipped to obtain credit, refund or exchange. After 30 days we will, at our sole discretion, repair or replace items in warranty with identical, new or functionally equivalent refurbished product.
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RMA NUMBER REQUIRED FOR ANY RETURN MERCHANDISE Before returning any product, you MUST obtain a return merchandise number. When calling, please have the following ready: • Your company name • Our invoice and/or sales order number • Date of purchase • Part number in question • Serial number for item • Summary of the problem ONCE THE INFORMATION IS VERIFIED AND APPROVED AND YOU RECEIVE RMA #, DO THE FOLLOWING: A. Return the product PROMPTLY; RMA #s are valid for only 15days. B.
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against future purchases will be issued for all authorized returns. No refund checks issued after 15 days from the invoiced date. Credits must be used within six months. IMPORTANT- PLEASE NOTE We shall not be liable under any circumstances for any special, consequential, incidental or exemplary damages, including, but not limited to damages for lost profit, loss of use, lost data or any damages or sums paid by the purchaser to third parties, even if we have been advised of the possibility of such damages.