Warranty

REFUND AND EXCHANGE POLICIES
Items believed to be in non-working condition when received are classified as DOA
(dead on arrival). This item covers defective items, incompatible items and items returned
for exchange. DOA products must be returned within 30 days of the date shipped to
obtain credit, refund or exchange. After 30 days we will, at our sole discretion, repair or
replace items in warranty with identical, new or functionally equivalent refurbished
product. No products will be given outside of the DOA period. Shipping charges are not
refundable.
IMPORTANT: THE DOA POLICY DOES NOT COVER THE PHYSICAL VISIBLE
OR HIDDEN DAMAGE INCURRED IN TRANSIT. ALL DAMAGE CLAIMS MUST
BE HANDLED DIRECTLY WITH THE DELIVERING CARRIER.
RMA RETURNS
Please call the customer service first, before returning any item. Many problems and
compatibility issues can be resolved with a phone call. Any items returned to us must be
accompanied by a Return Merchandise Authorization (RMA) number from our RMA
department. The RMA department is open from 8:30am to 5pm PST. Items returned
under an RMA must be shipped prepaid with the original box and packing material. Kits
must be returned in their entirely. No partial returns will be accepted. The RMA number
must be clearly marked on the outside of the box and a copy of the original invoice and
description of the problem must be enclosed. RMA material must be received within 30
days of the date of the RMA was issued. Improperly packed items will be returned and
the warranty will be void. Replacement material cannot be shipped until the returned
material has been received and tested. Freight, shipping and custom charges are not
refundable. Software with broken seals and optical media are not returnable.
RMA TURNAROUND
We reserve the right to test returned products and determine their status. Most RMA’s are
replaced within 3 working days of receipt. RMA’s are returned via the same shipping
method received at our expense. If other shipping services are desired, the customer will
be responsible for any additional shipping charges. Our technicians will do their best to
help in the unlikely event of an RMA.
RETURN MERCHANDISE PROCEDURES