Warranty

RMA NUMBER REQUIRED FOR ANY RETURN MERCHANDISE
Before returning any product, you MUST obtain a return merchandise number. When
calling, please have the following ready:
• Your company name
• Our invoice and/or sales order number
• Date of purchase
• Part number in question
• Serial number for item
• Summary of the problem
ONCE THE INFORMATION IS VERIFIED AND APPROVED AND YOU RECEIVE
RMA #, DO THE FOLLOWING:
A. Return the product PROMPTLY; RMA #s are valid for only 15days.
B. RMA numbers must be displayed on the shipping label. DO NOT WRITE
ON THE ORIGINAL BOX
C. Returned goods must be shipped freight pre-paid in their original box with
all of the packing material, cables and cords included. A charge will be
applied for missing or used items. Products not returned in the ORIGINAL
PACKING MAY BE REFUSED.
D. Any equipment returned without an RMA number will be refused.
CANCELLATIONS
All order cancellations must be received prior to shipment by us. Merchandise refused
will be subject to a minimum of 15% restocking fee. The customer is responsible for
shipping charges both ways. Credit for refused merchandise will be issued to your
account and can be applied only to future purchases. Credit must be used within six
months.
RETURN FOR CREDIT CONTACT YOUR SALES REPRESENTATIVE
All returned products must be in salable condition, which mean they must be undamaged,
unmarked, complete and in the original packing. If good do not meet our resale standard,
we will return them to you. Equipment must not be over 15 days old based on your
invoice date. A minimum 15% charge will be applied to any returned product which is
not the result of a shipping error. Defective merchandise or DOA return after 15 days will
be credited at the lower of the invoice price or current market price. Credit memos for use