Remote Monitoring Setup Guide QC SERIES NVR MODELS Apple Macintosh Computer PC with Windows Operating System iPhone Android BlackBerry* * Select Models Setup Guide for Remote Internet and Smartphone Monitoring, MyQ-See DDNS, and Email Notification 1
TABLE OF CONTENTS 1. REMOTE ACCESS Thank You for Choosing a Q-See Product! This manual was accurate at the time it was completed. However, because of our ongoing THANK YOU FOR PURCHASING THIS Q-SEE PRODUCT. effort to constantly improve our products, along with smartphone and router manufacturers EVERY EFFORT HAS BEEN MADE TO MAKE THIS NVR SIMPLE TO ASSEMBLE AND USE.
4. REMOTE DEVICES 4.1 Connecting to IP Cameras Over the Internet Connecting to a Local Network Opened Ports and Internet IP address Connecting to the Remote IP Camera 58 58 58 60 61 4.2 Using the Web Service App 63 Live View 63 Setup 64 Network 66 Event 68 Record 70 System 72 Alarm 74 Logout 74 4.3 Troubleshooting Connection Issues Issues with DHCP Obtaining IP Information Using IPCONFIG 5. MOBILE SURVEILLANCE 75 75 76 78 5.1 iPhone and iPad 78 5.2 Android 85 5.3 BlackBerry 89 5.
1.1 CONNECTING YOUR NVR TO A NETWORK First and foremost, you will need to physically connect your NVR to a router. This router can be part of an existing network of computers, or it can be the router/modem supplied by your Internet Service Provider (ISP) to connect you to the Internet. This connection will be made by plugging the included Ethernet cable into the port on the back of the NVR marked RJ45. Your NVR is not designed to be connected wirelessly to a network.
1.2 OPENING PORTS OPTION 2: OPENING PORTS USING DMZ To make your NVR accessible from outside of your local network, you have to “forward” ports 85 and 37777 through your router to your NVR’s IP address. The most preferred - and easiest - method is UPnP. This is the method used by the Startup Wizard and for most users, the NVR should connect automatically. If not, we offer some other methods which should work for the majority of users.
OPTION 3: OPENING PORTS USING DMZ ON 2WIRE ROUTERS CONFIRMING THAT PORTS ARE OPENED Accessing your router’s DMZ controls: To confirm that your ports have been forwarded successfully, go to www.canyouseeme.org using a computer connected to the same router as the NVR. 2Wire brand routers are currently the exclusive router used for AT&T’s Uverse and other Internet servers.
1.3 STATIC INTERNAL IP (NETWORK) ADDRESS 1.4 PPPOE Most routers assign connected devices a random IP address that is not currently in use by another device on your internal network. With the exception of 2Wire brand routers, when a router or networked device reboots due to a power loss or other issue, the addresses will change and the port forwarding configuration will no longer work.
1.5 DOMAIN NAME SYSTEM (DNS) MACINTOSH COMPUTERS MACINTOSH AND PC USERS In addition to retrieving the DNS info from the router, Macintosh users can get it from the computer’s Network window. Once you have completed the above sections, you are able to operate your NVR remotely. The sections below allow you to take advantage of additional features including the ability to access your NVR using a conventional domain name and having your system send out e-mail alerts.
1.6 DYNAMIC DOMAIN NAME SERVICE (DDNS) 1.7 RESOLVING CONNECTION ISSUES This is an optional step which allows you to take advantage of Dynamic Domain Name Service, or DDNS. Not to be confused with DNS above, DDNS allows you to enter a conventional web address when remotely logging into your NVR from outside of your network. It also allows you to avoid having to repeat Sections 1.3 and 1.5 when/if your ISP reassigns IP addresses. Q-See offers DDNS service for free at www.MyQ-See.
STEP 5. Click on CHECK NOW to detect how many Routers are in the network. SETTING UP DMZ IN ROUTER 2 STEP 1. Login into Router 1 by putting the IP of Router 1 into the Internet Explorer browser, as in the example shown in Picture 1-25 where the IP address of Router 1 is 192.168.0.1 STEP 2. Find the status page on the router settings that shows the WAN/ Internet IP address and write it down this WAN IP address. STEP 3.
ADDITIONAL SETTINGS CHAPTER 2 2.1 ADVANCED NETWORK SETTINGS Now that you’ve successfully connnected your NVR to your network and to the Internet, there are additional features which you can take advantage of. These settings allow your NVR to send out e-mail alerts as well as post images and records to an FTP site. In addition, you can see which users are online, limit online access and more. IP FILTER You can also improve security by controlling remote access to your NVR using the IP Filter.
NTP E-MAIL Network Time Protocol (NTP) is used to synchronize the time of a computer or other device connected to the Internet. Utilizing this feature allows your NVR to keep an accurate time as well as automatically adjust to Daylight Savings Time changes. Several NVR functions allow you to send out e-mail alerts when specific events occur. Configuring this feature lets you set the NVR up to send out alerts via e-mail to a single recipient.
FTP File Transfer Protocol (FTP) allows you to securely share, manage, and distribute files over the internet. You will need to already have a server and FTP service tool to utilize this feature on the NVR. Follow the software’s instructions to set up your service, password and FTP folder. You will need to grant Write privileges to the FTP upload user. You may need to adjust your settings in the Record Setting and Account windows to ensure trouble-free remote monitoring.
ACCOUNT When logging in remotely, you will have the same privileges and authorities as you do when accessing the NVR directly. This includes which cameras can be monitored and played back, PTZ controls and other aspects. MAIN MENU The Account window can be found in the Advanced menu. SEARCH INFO REMOTE MONITORING CHAPTER 3 3.1 ACCESSING YOUR NVR REMOTELY FROM A COMPUTER You can access your NVR remotely using a computer on the same network as your system or from any computer using the Internet.
STEP 12. Pull down the “Reset to:” menu button and select Low STEP 7. Uncheck the “Require server verification (https:) for all sites in this zone” button. STEP 8. Type the NVR’s IP address (obtained during Network Setup) or DDNS domain name into the “Add this website to the zone:” box. STEP 9. Click the Add button STEP 10. Close the window. PICTURE 3-3 STEP 11. Click the Custom level… button. PICTURE 3-5 STEP 13. Click the Reset button STEP 14.
Troubleshooting: User Account Control for Windows Vista and Windows 7 Some users of computers using Windows Vista or Windows 7 operating systems may receive an error message informing of a codec that is missing or not installed. This conflict can be resolved by turning off User Account Control (UAC). Windows Vista STEP 1. Open the Control Panel (accessible by clicking on the Windows icon in the lower left of your screen. PICTURE 3-12 STEP 6.
ACCESSING THE NVR USING PSS ON A PC In addition to using Internet Explorer to access the NVR from a remote computer, Windows PC users can also install and use the PSS (Pro Surveillance Software) program included on the CD that was packaged along with your NVR. The file is also available for free download on Q-See.com, but you will need to download an extraction program to be able to use PSS. One extraction program can be downloaded for free at at http://rarlabs.com/download.htm STEP 1.
3.2 REMOTE MONITORING WITH INTERNET EXPLORER At present, the web-based monitoring software can only be utilized with Internet Explorer 7, 8 and 9. Safari is not supported. Google Chrome Plus and Mozilla Firefox require the Internet Explorer plug-in. Macintosh users and PC owners who do not wish to use Internet Explorer should use the version of Pro Surveillance Software appropriate to your platform.
Channel Controls 1 In this area, you can select which cameras to view, which data stream to use, activate two-way communication with someone near a camera and play back a recorded video that has been saved on your computer. 2 3 5 4 Cameras - Clicking on one of the camera icons will open the corresponding channel. Cameras will be numbered as they are on the NVR.
PTZ Controls Picture Controls You must have already connected and set up one or more PTZ cameras as described in Chapter 6 PTZ Cameras in the User Manual before being able to use this function. This control panel operates just like the PTZ controls on the NVR itself. This control panel combines two tabs which allow you to control the appearance of the on-screen images (Color tab) as well as set the location where downloaded image and video files will be saved (More tab). While you can refer to 6.
Real-Time Monitor Image View Options Live monitoring and recorded video playback takes place in the Real-Time Monitor section of the window. The number of screens being viewed at once is set with the Image View Options at the bottom of the screen (described below), but at any time, you can double-click on any channel in multi-view mode to make it a single-screen view. Double-clicking on the screen will return it to its place in the multi-view display.
Search Saving Clicking on the Search tab at the top of the monitoring window will open the Search window. This operates along the same lines as the Search function described in Section 4.5 Search and Playback in the User Manual. Selecting a file and pressing Download will open the save dialog box. The system will append the date, start and end times to the file name just as when saving directly from the NVR. The files will be saved as .
Configuration 3.3 USING PRO SURVEILLANCE SOFTWARE (PSS) Clicking the Config tab at the top of the screen will open the Configuration window which gives you access to all the other functions of the NVR. The included Pro Surveillance Software allows Mac and PC users a method to remotely monitor their NVR that is not browser-dependent. PSS is compatible with Windows XP, Vista and 7 as well as Mac OSX 10.6 and 10.7.
2 1 Connecting to the NVR Before you can begin to monitor the NVR, you must first connect to it. 3 STEP 1. Click on the blue Full Menu icon to the right of the Setting Manage button in the Tool Bar on the right side of the display. STEP 2. Select Device Manage to open the Device Manage window. 4 5 6 PICTURE 3-43 The areas of the PSS display screen each have their own functions: Item # Area Function 1 Real-Time Monitor Live viewing of selected channels plus playback of recorded video.
Real-Time Monitor Step 4. The NVR will now appear in the Device List at the top of the Tool Bar. Click on the device name to expand the listing and you can add cameras. Live monitoring and recorded video playback takes place in the Real-Time Monitor section of the window. The number of screens being viewed at once is set with the Image View Options at the bottom of the screen (described below), but at any time, you can double-click on any channel in multi-view mode to make it a single-screen view.
Image View Options Window Controls This row of buttons along the bottom of the Real-Time Monitor area allow you to set how you will view the video feeds in addition to how many screens will be displayed simultaneously. Some settings will display more channels than a single NVR can connect to, but if you are controlling multiple NVRs of the same type using Q-See’s Centralized Management System (CMS) you will be able to display the signals from multiple NVRs simultaneously.
Tool Bar This section of the PSS display contains many of the controls for on-screen viewing. Device List - This is where you access the NVR(s) you wish to view and control from the software. This function was covered earlier in this section under “Connecting to the NVR.” This is also where you access the NVR itself to change settings. Step 1. In Device List, right click on the NVR you wish to access. Step 2. Click on Advanced in the menu.
Function Buttons Tool - This menu gives you access to several functions and features: Begin Recording Plan - Activates a pre-defined local recording plan. NVD Control - Opens a proprietary video playback and decoding window. Health Report - Shows the status of all connected devices. Log Query - Shows records of when PSS was accessed and by who as well as any system failures. Alarm Video - Opens a pop-up window displaying selected channels when an alarm is activated.
E-Map Device Health Status This brings up a map image - set in the E-Map tab under the Setting Management menu described above. This displays the status of connected devices, including NVRs and cameras, but also the NVR’s hard drive. Double-clicking on this window will open the Alarm Record. The map (a .jpg file) can show a building’s layout, or in the case of multiple NVRs, a wider region. It is useful for determining where an event is taking place.
REMOTE DEVICES CHAPTER 4 In addition to displaying video from cameras connected directly to the NVR through the Power Over Ethernet (POE) ports, your NVR is also capable of accessing IP cameras located on the same local network as well as those connected to the Internet. This remote connectivity feature extends to being able to accessing a camera attatched to a another QC-Series NVR or NVR.
OPENED PORTS AND INTERNET IP ADDRESS CONNECTING TO THE REMOTE IP CAMERA Just as with your NVR, you will need to confirm that your ports are open and that your camera is accessible from the Internet. You will also need to get the Internet IP address which you will use to connect to the camera outside of its local network. Once you have obtained the Internet IP address for your camera, you will need to enter it into your NVR to allow it to connect.
Clicking on Manual Add will open a window over the Remote Device window. Within the Manual Add window, some information may already be displayed but it may not be correct for the device you are intending to connect. You will need to enter the Internet IP address that you obtained from CanYouSeeMe in the previous section. Attempting to get the number using a different network than the camera’s, such as that which your NVR is connected to will not work. 4.
SETUP Video The options available in this tab are divided into several sections dedicated to the camera itself, the network connection, event monitoring, direct recording to an FTP server, system maintenance and history. Each of these sections will incude one or more submenus to allow you complete control of your camera.
NETWORK Connection The settings available in this menu govern how the camera connects to the outside world. Many of these features are exactly like the same functions on the NVR. The fields in this window allow you to set the maximum number of simultaneous user connections, as well as showing which TCP port was forwarded. TCP/IP Like your NVR - and every other divice connected to your network router - the IP camera has an Internet Protocol, or IP address.
EVENT Like your NVR, your IP camera can detect motion events and when it is being blocked or masked. You can configure these features on your camera in the same manner as on your NVR and alerts can be e-mailed and/or alarms triggered. Using these features on the IP Camera would not interfere with the operations on the NVR and some users prefer the duplication of event detection as a backup in case the NVR is affected.
RECORD File Destination Path If you have enabled the record function for this camera elsewhere in the Web Service program, you will need to set when those recordings will occur using the Record Schedule tab. In addition, you will need to configure the destination for those files along with the duration and quality of the recorded files. Unlike the NVR, the camera does not contain a hard drive on which to record its files.
SYSTEM Account This submenu is where the user can make changes to the camera itself, including setting local time, configuring user accounts, upgrade the firmware and reset all values to their default settings. This window shows all the available user accounts. There are three pre-configured accounts available with different authority levels. The admin account has full privileges to view or change the camera’s settings, while the 666666 user account can only view the camera’s live feed.
Information 4.3 TROUBLESHOOTING CONNECTION ISSUES This window shows both the current version of the sofware along with the camera’s serial number in addition to an event log that the camera maintains. ISSUES WITH DHCP As long as you are connecting your camera to a router with DHCP enabled, you should not have an issue connecting to your camera. The majority of routers do have the DHCP feature, but some users disable this feature and manually assign IP addresses to the devices on their network.
OBTAINING IP INFORMATION USING IPCONFIG Enter the information into the proper fields in ConfigTool’s IP Address Modification window. You will need to get your router settings to not only create an IP address, but for the Default Gateway information as well. Click OK to save, and you will see the information update in the Device List. To get the router settings: STEP 1. To access the router’s settings you will need to enter the Command (CMD) panel on a computer also connected to the same router. A.
MOBILE SURVEILLANCE CHAPTER 5 In addition to remotely monitoring your NVR over the Internet or a local network, you can view live feeds and recorded events on your iPhone, iPad, Android mobile device, Symbian, Windows Mobile or BlackBerry smartphone using free software. Before you can access your NVR via a smartphone, you must have completed Port Forwarding for ports 80 and 37777 as discussed in Section 1.2 Opening Ports. STEP 1. To launch QC View, simply tap on its icon in your app menu. STEP 2.
OPERATION STEP 5. You will need to enter certain details in order to access your NVR. You will most likely want to set up two methods to connect to your system - one for when you’re on the same network (ie; within the same building as the NVR and able to connect wirelessly to your network) as well as one for times when you’re away and will be accessing using the Internet IP address.
Playback: You can access video files recorded on your NVR. Event List: When you set up Push Config (below) to notify you of events such as motion detection, camera masking (video blind) or a local alarm triggered at the NVR itself, QC View will keep a log of these events which can be reviewed in this list. Click on a channel to open the Device Manager to select which camera’s record to view.
Favorites: You may configure one or more groups of channels that you to view together using this button. These favorites can then be selected from the Device Manager list. Local Config: PTZ camera configuration. Select a PTZ camera connected to your NVR for control from your mobile device. The slider sets the rotational speed. You can use the directional controls, or finger dragging on that camera’s video feed, to point the camera. Zoom in or out using the controls or with your fingers. 5.
STEP 3. A connection to our Demonstration system is already preloaded on the application. You can remove this from your list at any time, but it offers an easy option to get the feel of how to control your NVR before you begin. OPERATION Once you have selected the device you wish to monitor, you are able to perform most operations on your mobile device that you can on the NVR itself or using either of the computer-based remote monitoring options.
5.3 BLACKBERRY The QC NVRs support phones running Blackberry Version 5.0. You will need to install a program called DMSS in order to monitor your NVR using your BlackBerry smartphone. This software is available both on the CD that accompanied your NVR as well as via download from www.Q-See.com/Support. If you are downloading the software, begin with Step 1, below. Otherwise, copy the software from the CD to your computer’s desktop and begin with Step 3.
PTZ Control STEP 8. Click on the DMSS icon to launch the program. If this is your first time using this application on your phone, you will be presented with the login screen shown in Picture 5-19. When selected, the PTZ controls appear below the video display. In normal display, use the scroll ball to operate the buttons. In full-screen mode, the camera can be directly controlled using the scroll ball. In video monitoring mode, the E, S, X and F keys are used to control the PTZ direction.
5.4 SYMBIAN The QC NVRs can be configured to be remotely monitered by a phone running the 3rd and 5th editions of the Symbian OS through the use of the DMSS software included on the disk that came with your NVR or available via download from www.Q-See.com/Support If you are downloading the software, begin with Step 1, below. Otherwise, copy the software from the CD to your computer’s desktop and begin with Step 3. STEP 1. Download the phone software from Q-See.
5.5 WINDOWS MOBILE The QC NVRs can be configured to be remotely monitered by a phone running the Windows Mobile operating system through the use of the DMSS software included on the disk that came with your NVR or available via download from www.Q-See.com/Support STEP 7. Once you’ve selected a channel, it will display along with a list of selections. If you are downloading the software, begin with Step 1, below. Otherwise, copy the software from the CD to your computer’s desktop and begin with Step 3.
PTZ Control STEP 4. After the program is installed, you can launch it from the Programs menu. When selected, the PTZ controls appear below the video display. Use the directional button to control the movement of the camera and the other buttons to control the Zoom, Iris and Focus functions. PICTURE 5-32 STEP 5. Upon launch, you will be presented with a login window. Enter the following details: To exit DMSS, click the X at the top right corner of the screen.
Digital Peripheral Solutions, Inc. 8015 E.
