User Manual QC SERIES NVRS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 NET HDD POWER ENTER SHIFT REC FN ESC QC828 NVR 8 Channels H.
About this Manual Thank You for Choosing a Q-See Product! All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software and is available at www.Q-See.com. Be certain to make the most of your warranty by completing the registration form online.
4. MENUS TABLE OF CONTENTS 1. INTRODUCTION Features and Specifications 2. CONNECTIONS AND CONTROLS 7 8 10 2.1 Connections 10 QC804, 808 and 8016 10 QC814 12 QC824 13 QC818 14 QC828 16 QC8116 18 2.2 Mouse Control Virtual Keyboard 20 21 2.3 Remote Control 22 2.4 IP Cameras Locally Connected Cameras Cameras Connected througha Network Adding and Removing Cameras in Your Display A Note About Resolution and Recording 24 24 25 26 26 3. BASIC OPERATION 27 3.1 Operation 27 3.
APPENDIX 86 A.1 Troubleshooting 86 A.2 Specifications 89 Q-SEE PRODUCT WARRANTY Questions or Comments? Contact Us 92 INTRODUCTION CHAPTER 1 To prevent damage to your Q-See product or injury to yourself or to others, read and understand the following safety precautions in their entirety before installing or using this equipment. Keep these safety instructions where all those who use the product will read them.
FEATURES AND SPECIFICATIONS Connect to a TV or PC Monitor Easily Your NVR (Network Video Recorder) contains professional-grade features and flexibility that allows the do-it-yourselfer to easily setup and maintain a reliable and secure security system for home and office. This system comes with VGA and HDMI video output ports to allow you to connect to a computer monitor or HD display for viewing purposes.
CONNECTIONS AND CONTROLS CHAPTER 2 2.1 CONNECTIONS QC804, 808 AND 8016 Rear Panel Front Panel 1 2 3 4 5 6 1 2 3 VIDEO OUT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 NET HDD FN POE PORTS REC DC 48V ESC QC808 NVR 8 Channels 7 Number 8 9 10 11 12 13 Item 14 Function 1 Channel Status Lights These lights will illuminate to indicate that a particular channel is recording.
QC814 QC824 Front Panel Front Panel 1 2 1 3 Rear Panel 4 5 6 7 8 9 2 3 4 DC 48V DC 12V Rear Panel 5 6 7 8 VGA VGA DC 48V Number Item DC 12V Function 1 Status Lights These show the status of the network connection, power and hard drive respectively. The Network and Power lights will normally be on. The Hard Drive light will normally be off. 2 USB Port For use with flash drive when backing up or updating firmware. Not for use with mouse.
QC818 Front Panel Rear Panel 1 2 3 4 5 6 1 2 3 4 VIDEO OUT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 NET HDD DC 48V POWER 5 AUDIO OUT RS232 IN VGA 6 7 9 10 11 12 13 14 15 16 1 5 2 3 4 6 7 8 NO C NO C 8 A B NO C DC 12V ENTER SHIFT REC FN ESC QC818 NVR 8 Channels 7 Number 1 2 3 4 8 9 10 11 12 13 Item Function Number Item 13 14 Function Channel Status Lights These lights will illuminate to indicate that a particular channel is recording.
QC828 Front Panel Rear Panel 1 2 3 4 5 1 6 2 3 4 AUDIO OUT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 NET HDD POWER VIDEO OUT DC 48V IN 5 6 7 8 RS232 DC 12V VGA ENTER SHIFT REC FN ESC QC828 NVR 8 Channels 7 Number 1 2 3 4 8 9 10 11 12 13 Item Function Number Item 12 13 14 Function Channel Status Lights These lights will illuminate to indicate that a particular channel is recording.
QC8116 Front Panel Rear Panel 1 HD 1 2 9 10 3 4 11 12 2 3 5 6 13 14 7 15 8 ACT 4 5 6 1 2 3 4 5 6 7 POWER 16 STATUS /9 /7 /5 REC ESC /0 /8 /6 SHIFT FN 8 9 RS232 1 2 ENTER 3 4 HD NVR 16 Channels QC8116 7 8 9 10 Number Item 11 10 11 12 13 15 16 Function Number 1 Power Switch Turns NVR on or off. Use Shutdown menu function or front panel power button before switching off. 2 Fan Cooling fan exhaust port.
2.2 MOUSE CONTROL VIRTUAL KEYBOARD Your NVR is mainly controlled through the USB mouse. Some models can also be controlled through a remote control or by using the buttons on the front panel of the device. We have found that the majority of our customers prefer to operate their NVRs using the USB mouse because of its ease of use and flexibility and our manual is set up with this in mind. The remote control, if included, allows you to perform most of the day-to-day functions from a convenient distance.
2.3 REMOTE CONTROL 1 The buttons on the Remote Control operate in the same manner as on a conventional video player remote. Some buttons have multiple functions depending on which menu is being accessed. 2 If your DVR cannot use a remote control, none will be provided. Num. Name Function 1 Power Button Turn on or shut down the NVR before turning it off with the power switch. 2 Address An additional security feature.
2.4 IP CAMERAS If you are unsure, and if your camera has infrared LEDs, you may cup your hand over the lens area to activate the infrared night vision mode. You will see a faint red glow from the LEDs confirming that the camera has power. Internet Protocol (IP) or Network cameras differ from conventional video cameras in that each is a stand-alone device with a built-in processor of its own.
ADDING AND REMOVING CAMERAS IN YOUR DISPLAY As stated earlier, your NVR will automatically show video from cameras connected to it directly through the POE Block as they are connected - assigning them to channels sequentially regardless of which port is used to connect them. Cameras sharing the network with the NVR will not automatically connect. There are two ways to connect them - through the use of the Add Camera icon in the Live View window and the Remote Device window located in the Main Menu.
Clicking on any one screen in multi-view mode will bring that screen to full-screen single-view mode. The exception is in eight-view where clicking on one of the smaller displays will move it to the larger display. You can also drag channels to a different position on the screen with the displaced channel relocating to the position of the one that was moved.
3.3 LOGIN, LOGOUT AND MAIN MENU Once you have logged in, the NVR will display one or more camera channels in Live View. How many channels are displayed will depend on how many cameras you have connected as well as what multi-view mode you have chosen. LOGIN When the NVR starts up, the default video display is multiple window mode.
3.4 RECORDING MAIN MENU After logging in, you can view – and access - the NVR’s functions through the Main Menu. MAIN MENU There are eight submenus available; Search, Record Settings, Setting, Remote Device, Advanced, Backup, Info, and Shutdown. Clicking on an icon will take you to that function or the submenu it represents.
CAMERA SETTINGS This window allows you to manage the quality of the recording from each channel as well as the transmission rate and whether there’s an accompanying audio feed. As with other windows described earlier, each channel can be set individually or all at the same time. Settings can be copied from one channel and pasted to another. Your settings will only be saved if you exit the window by clicking OK. Right-clicking or hitting Cancel will leave the system with your previous settings.
SCHEDULE Time Display – This allows you to display the system time on the channel’s screen during playback or not. In addition, by clicking the Set button, the time display can be relocated anywhere on the screen by clicking and dragging. A “Before” and “After” example is shown in Picture 3-14. The Schedule menu allows you to determine when your cameras will record and under what circumstances.
MOTION, VIDEO LOSS AND CAMERA MASKING DETECTION NOTE! Motion Detection can also be set up in the Motion Events menu as described in Motion Video Loss and Camera Masking Detection, below. If you need the NVR to do more than just record motion events, then follow those instructions. You do not need to set up motion detection in both menus.
Video Loss By default, this is enabled. In the event that the NVR detects a loss of signal from a camera, it will send out a notification or activate other functions based on your settings in the lower portion of the Event window. The Set button will appear when either Work Day or Free Day is selected in the drop-down. This allows you to arrange the schedule to reflect your business’ weekly schedule.
3.5 SEARCH AND PLAYBACK The Search and Playback window can be accessed through the Shortcut menu. You can view the playback from any camera that was activated during the recording session. You are also able to view the playback from multiple cameras simultaneously.
7 SEARCH 1 2 3 4 REC There are two ways to search for an event - by recording block and by starting time in the Event List: Recording Block Search 11 STEP 1. The calendar in the upper right of the Video Search window will show dates containing recorded video in blue.
PLAYBACK Play Play Forward Reverse Once you’ve selected your video(s), you can control the playback in the same manner as using a VCR or computer’s media playback software. The playback interface includes features that add an extra level of control, including the ability to play in reverse as well as forward, frame-by-frame movement and multiple playback speeds. Certain buttons will be grayed out depending on the playback mode.
6 22 23 24 25 26 27 28 29 30 31 DIGITAL ZOOM Digital zoom in video playback operates differently than it does in Live View as described at the beginning of this chapter. Both are digital zooms where the image is electronically enlarged - usually in exchange for a decrease in image clarity. You can digitally enlarge an area of a video by clicking and dragging with the cursor on the area of interest. This action will draw a green rectangle on the screen.
3.6 BACKUP Once you have selected the files, press Start to begin the download. A progress bar will be displayed showing estimated time remaining. During the download, the Start button will change to Stop. You can stop the process at any time by pressing the button again. This NVR supports backing up files from the hard drive to both an external USB storage device as well as over a network. Network downloads are covered in the Remote Monitoring Guide.
MENUS CHAPTER 4 Once you’re ready to move beyond basic operation, the other menus in the system will allow you to configure the NVR to your individual needs. 4.1 MAIN MENU The Main Menu can be accessed at any time from the Live View by right-clicking the mouse and bringing up the Short Cut Menu. Pressing the Return button on the side of the NVR will also bring up the Main Menu.
In the case of a hard drive error, the system will come directly to this menu. An error may be indicated if the hard drive time and system time do not match. To resolve this issue, adjust the time in the General setting menu located in the Setting menu (See Section 4.3) and restart the system. Formatting the drive, using HDD Manage as described in Section 4.5 Advanced is another possible solution to drive errors. If the drive is damaged or missing, you will need to install a drive.
REMOTE DEVICE INFO This menu has three tabs to provide you with information about the status (past and current) of the devices connected to your NVR. As the name implies, these windows only provide information and no settings can be made or changed within them. Channel Status When selected, this tab shows the current status of all connected cameras, including their IP address, the name you’ve assigned it, the manufacturer and the model.
4.3 SETTING MENU Double-clicking on the Setting icon will open the Setting menu window. This menu contains a number of the settings that are not related to recording video, but rather affect how the NVR operates in general. Additional settings are available in the Advanced menu covered in Section 4.5. Available interfaces are: General, RS232, Network, Pan/Tilt/ Zoom, Display and Default.
Pack Duration – Rather than creating 24-hour long files when a channel is set to record all the time, this allows you to set the maximum record length between one to two hours (measured in minutes). Realtime Play – This sets the duration of the video clip that will play when the Realtime Play icon (See Section 3.2) is activated in Live View. DISPLAY This window contains the settings that control the Graphical User Interface (GUI) as well as how you view the NVR.
Alarm Tour Type - As with Motion Tour, above, but activates when an external alarm is triggered (see Chapter 6 Alarms for instructions on operating alarms connected to your system. Select which channels you want and set the amount of time that the channels will display on screen before moving to the next one. 4.4 REMOTE DEVICE Tour Setup View 1 Motion Tour Type Enable Tour Interval Window Split 2 View 1 AlarmTour Type View 1 sec.
When the window opens, you will be presented with a list of all connected devices in the lower portion. This section, marked Device Added, indicates the status of each device along with other information about it. REMOTE DEVICE 4 IP Address Port Device ID Manufacturer Type 1 10.1.1.65 Port 1 YZC2OC061966 Private IPC 2 10.1.1.67 Port 2 YZCAU192012 Private IPC 3 10.1.1.68 Port 4 TC2FW25600095 Private IPC 4 196.219.8.
Mirror and Flip - Individual circumstances can force users to mount their cameras in nonstandard or less-than-ideal positions. And, sometimes, a user will realize that they mounted their camera upside down after they’ve put the ladder and tools away. Enable Mirror to switch the image left to right. Flip will turn the image upside down.
4.5 ADVANCED The settings in this menu cover user accounts, hard disk management, video display, and system maintenance. The next section of the HDD Info window allows you to set any installed hard drives to one of four states: Read/Write Normal operation. The device records (writes) files to disk and plays (reads) them. Read Only No more files can be recorded onto the drive, but existing files can be viewed. Format Reformats the hard drive.
ACCOUNT 4.6 BACKUP This is the account management window which allows you to add or delete users, create user groups, modify the access privileges of users, and create or change passwords. This window was covered in Section 3.6 Backup There are two pre-configured default users; Admin, and 666666. Only Admin has administrator rights. 4.
PAN/TILT/ZOOM CAMERAS CHAPTER 5 5.1 CONNECTING A PTZ CAMERA Unlike conventional PTZ cameras, IP PTZ cameras do not require a control wire in order to operate. The NVR can send commands directly through the RJ-45 (Ethernet) cable that connects the camera to the POE, or via the network. If you are using an IP PTZ camera, please skip to the section entitled Control in Section 5.2. There are still a number of legacy camera mounts and other systems in use which require a RS485 digital control wire to operate.
STEP 3. Click the save button once you have entered the settings. If you are operating an identical PTZ camera on another channel, you may use the Copy and Paste buttons to apply those settings to the channel that camera is connected to. Be sure to check that the camera’s address did not change as well. Each PTZ camera must be on a different channel and have a different ID. View 1 IMPORTANT! If your NVR is set to record when motion is detected, the movement of your PTZ camera can create false alarms.
Pattern A Pattern is similar to a tour. However, instead of creating Preset Points, you move the camera through the pattern you want it to follow. You can create up to 5 patterns. STEP 1. Click the Pattern button in the Function list. PAN/TILT/ZOOM Function Preset Tour Pattern Border Preset 1 Patrol No. 0 Begin End Enter the number of the function you wish to activate and select the function button to run that function. PICTURE 5-10 STEP 3.
ALARMS CHAPTER 6 This NVR features connections for external alarms – both input and output. When an event is detected the system can notify local users or send notification to a monitoring service. At the same time, the system can accept signals from motion detectors, smoke detectors or other alarms and begin recording based on that input and your settings. You will need to have the manual for your alarm(s) handy to ensure the proper settings within the NVR.
6.2 ALARM OUTPUT 6.3 ALARM SETUP AND ACTIVATION The alarm output port should not be directly connected to a higher power load (greater than 1A) to avoid high current which may damage the relay. Use the co-contactor to establish the connection between the alarm output port and the load. Once external alarms are properly connected, you can configure the NVR to activate them. SETTING • 2 way relay alarm output (NO contact). Provides external power to external alarm device.
The bottom portion of the window allows you to choose what actions the NVR will initiate when an alarm is activated along with scheduling when the alarms are active. PTZ Activation – If you have Pan-Tilt-Zoom cameras connected to the NVR, you can cause them to be activated when an alarm occurs. You can further instruct it to perform one of 255 preset activities. You can also allow a delay of 0 to 300 seconds before the PTZ camera(s) activates.
HARD DISK DRIVE CHAPTER 7 Your NVR uses a standard computer A/V-rated SATA (Serial Advanced Technology Attachment) hard disk drive and will support up to a 3TB (terabytes) drive. These drives are the current industry standard and may be purchased wherever computer parts are sold. Depending on where you purchased your NVR, it may come with a pre-installed drive.
APPENDIX 8. There is no audio when monitoring. Possible Causes: a. Channel with audio is not full screen, make the channel you want to hear audio on full screen. b. Audio cable is damaged. c. Combo NVR hardware malfunction. 9. There is audio when monitoring but there is no audio when system plays back. Possible Causes: a. Setup is not correct. Please enable audio function b. Corresponding channel has no audio input. A.1 TROUBLESHOOTING 1. 2. 3. 4.
16. Remote control does not work. Possible Causes: a. Need to enter the correct Device ID on the remote control. b. Distance is too far or control angle is too wide. c. Remote control battery power is low. d. Remote control is damaged or NVR front panel is damaged. 17. Can not playback the downloaded file. Possible Causes: a. There is no media player. b. Need Divx Codec in file player A.
Parameter QC814 Parameter QC818 Control Mode USB mouse, Network QC824 Control Mode Front panel, USB mouse, IR remote control, Network QC828 QC8116 Compression Compression Format H.264 and MPEG-4 dual codec Compression Compression Format H.
Q-SEE PRODUCT WARRANTY Q-See is proud to back all of our products with a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software.
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