Remote Monitoring Setup Guide QC SERIES DVR MODELS Apple Macintosh Computer PC with Windows Operating System iPhone Android Setup Guide for Remote Internet and Smartphone Monitoring, MyQ-See DDNS, and Email Notification 1
About this Manual Thank You for Choosing a Q-See Product! Our products are backed by a 2-year conditional service warranty covering all hardware from THANK YOU FOR PURCHASING THIS Q-SEE PRODUCT. the original date of purchase. We offer free lifetime software and firmware upgrades for your EVERY EFFORT HAS BEEN MADE TO MAKE THIS DVR SIMPLE TO ASSEMBLE AND USE. HOWEVER, IF system onlineRUN at www.Q-See.com. YOU SHOULD INTO ANY DIFFICULTIES DURING ITS INSTALLATION OR OPERATION, WE ARE HERE FOR YOU.
.3 Pro Surveillance Software (PSS) TABLE OF CONTENTS 1. REMOTE ACCESS 1.1 Connecting your DVR to a Network Before you get started Obtaining an IP Address 1.2 Opening Ports Option 1: UPnP Option 2: Opening Ports Using DMZ Option 3: Opening Ports Using DMZ on 2Wire Routers Confirming That Ports are Opened 7 7 7 9 9 10 11 12 1.3 Static Internal IP (Network) Address 13 1.4 PPPOE 14 1.5 Domain Name System (DNS) 15 1.6 Dynamic Domain Name Service (DDNS) 17 1.
REMOTE ACCESS CHAPTER 1 In order to access your DVR remotely, you must connect it to a router or a modem. Using a router allows you to connect to your DVR from other computers on your LAN (Local Area Network) in addition to over the Web. Directly connecting to a modem makes your DVR available for connection through the Internet only.
1.2 OPENING PORTS STEP 3. Click on the Network icon in the Settings Menu. To make your DVR accessible from outside of your local network, you have to “forward” ports 85 and 3777 through your router to your DVR’s IP address. The most preferred - and easiest method is UPnP. This is the method used by the Startup Wizard and for most users, the DVR should connect automatically. If not, we offer some other methods which should work for the majority of users.
OPTION 3: OPENING PORTS USING DMZ ON 2WIRE ROUTERS OPTION 2: OPENING PORTS USING DMZ Accessing your router’s DMZ controls: Accessing your router’s DMZ controls: The exact location of DMZ within the router’s settings vary by manufacturer so please consult your router’s manual for the location of this feature. The method for accessing your router’s settings, however, is pretty standard. 2Wire brand routers are currently the exclusive router used for AT&T’s Uverse and other Internet servers.
CONFIRMING THAT PORTS ARE OPENED To confirm that your ports have been forwarded successfully, go to www.canyouseeme.org using a computer connected to the same router as the DVR. STEP 1. Enter “85” into the box labeled “What Port?” Browser - Windows Internet Explorer http://canyouseeme.org/ STEP 2. Click on the Check button. Open Port Check Tool CanYouSeeMe.org - Open Port Check Tool STEP 3. You should see a green “Success” message.
1.5 DOMAIN NAME SYSTEM (DNS) 1.4 PPPOE If you are going to attach the DVR directly to a DSL or cable modem instead of to a router then select the PPPOE option in the Network options. Before you proceed, you will need to contact your ISP to obtain your User Name and Password. You will not have to worry about Static IP (previous section). NETWORK STEP 1. In the Advanced Settings area at the bottom the Network Menu, scroll until you locate the PPOE option. IP Address 0 .0 .0 .0 Subnet Mask 0 .0 .0 .0 0 .
MACINTOSH COMPUTERS 1.6 DYNAMIC DOMAIN NAME SERVICE (DDNS) In addition to retrieving the DNS info from the router, Macintosh users can get it from the computer’s Network window. This is an optional step which allows you to take advantage of Dynamic Domain Name Service, or DDNS. Not to be confused with DNS above, DDNS allows you to enter a conventional web address when remotely logging into your DVR from outside of your network. It also allows you to avoid having to repeat Sections 1.3 and 1.
1.7 RESOLVING CONNECTION ISSUES There are several hardware-related situations which can prevent the DVR’s port from being properly forwarded. The presence of multiple routers or the routers not featuring UPnP or DMZ are the two most common issues. STEP 5. Click on CHECK NOW to detect how many Routers are in the network. DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK If there is more than one router between the DVR and the Internet it will block communication to and from your system.
SETTING UP DMZ IN ROUTER 2 ADDITIONAL SETTINGS STEP 1. Login into Router 1 by putting the IP of Router 1 into the Internet Explorer browser, as in the example shown in Picture 1-25 where the IP address of Router 1 is 192.168.0.1 CHAPTER 2 2.1 ADVANCED NETWORK SETTINGS Now that you’ve successfully connnected your DVR to your network and to the Internet, there are additional features which you can take advantage of.
NTP IP FILTER You can also improve security by controlling remote access to your DVR using the IP Filter. This feature enables you to allow online users only from approved IP addresses. Up to 64 addresses may be entered. The IP Filter window is accessed through the Advanced Settings area of the Network menu. NTP was set up as part of the Startup Wizard process, but you can always return via the Advanced Settings area of the Network menu to make adjustments. NETWORK IP Address 0 .0 .0 .
E-MAIL FTP Several DVR functions allow you to send out e-mail alerts when specific events occur. Configuring this feature lets you set the DVR up to send out alerts via e-mail to a single recipient. You may need to contact your e-mail provider or IT department for some required information. File Transfer Protocol (FTP) allows you to securely share, manage, and distribute files over the internet. You will need to already have a server and FTP service tool to utilize this feature on the DVR.
2.2 ADDITIONAL SETTINGS ACCOUNT You may need to adjust your settings in the Record Setting and Account windows to ensure trouble-free remote monitoring. Complete instructions on their use can be found in Chapter 5 of the User Manual. CAMERA SETTINGS Whether monitoring your DVR via a computer or your smartphone, you may need to adjust the Extra Stream settings to match the capabilities of your network or wireless provider.
REMOTE MONITORING CHAPTER 3 Remote monitoring is the ability of the user to monitor and control their system from another location. This allows the user to be able to continue to maintain situational awareness without being restricted to being physically at their DVR or NVR. In the case of the latter system, this adds yet another layer of security as the NVR can be housed in a secure, off-site location while connecting to the cameras through a network connection.
3.2 USING WEB SERVICE STEP 12. Pull down the “Reset to:” menu button and select Low The instructions below show screen shots from Internet Explorer 10 on a Windows PC. However, the Web Service looks and operates identically on different browsers. If a user running Windows Vista or Windows 7 experiences difficulty with functionality, User Account Control (UAC) may need to be disabled. UAC instructions are provided at the end of this section under “Troubleshooting.” STEP 1.
LIVE VIEWING The Web Service interface has been updated to be compatible with Microsoft’s Internet Explorer versions 8, 9 and 10. It is always possible that Microsoft may make changes in the future that will cause your display to place the Camera Controls, Picture Controls or other panels out of order, as in Picture 3-21 rather than as shown in Picture 3-22. 1 2 3 5 4 6 PICTURE 3-21 PICTURE 3-24 PICTURE 3-22 Within the Explorer window, the display has several sections, each with their own function.
Channel Controls PTZ Controls In this area, you can select which cameras to view, which data stream to use, You must have already connected and set up one or more PTZ cameras as described in Chapter 6 PTZ Cameras in the User Manual before being able to use this function. This control panel operates just like the PTZ controls on the DVR itself. activate two-way communication with someone near a camera and play back a recorded video that has been saved on your computer.
Image Controls Real-Time Monitor This tab allows you to adjust the levels of the video displayed on screen. It does not affect the actual recorded video, just the on-screen display. Live monitoring and recorded video playback takes place in the Real-Time Monitor section of the window.
Image View Options PLAYBACK This row of buttons along the bottom of the Real-Time Monitor area allow you to set how you will view the video feeds in addition to how many screens will be displayed simultaneously. Some settings will display more channels than a single DVR can connect to, but if you are controlling multiple DVRs of the same type using Q-See’s Centralized Management System (CMS) you will be able to display the signals from multiple DVRs simultaneously.
ALARM SETUP Clicking the Alarm tab at the top of the screen will shift the display to the Alarm window where you can have the Web Service provide on-screen notifications of alarm events. This window allows you to make changes to the setting on both the DVR or NVR and the computer you’re using to monitor it. PICTURE 3-36 These settings do not affect the alarm notifications made on the system itself. Instead these are notifications made by the application.
PICTURE 3-42 PICTURE 3-43 The next two tabs cover signal loss and alarms triggered by external sensors connected to the recorder. These tabs operate in the same manner as their respective menus on the recorder with full information covering setup of events and triggers can be found in Sections 3.4 Recording and 6.3 Alarm Setup and Activation in the Users Manual. The Network Alarms tab is for future software development and is not functional at this point in time.
Record Setting This menu contains the majority of the configuration options for your system. The submenus contain the settings for network connections, your on-screen display, camera names and etc. Network - This series of menus allows you to adjust your network settings in the same way that you would using the Network window on your system. These settings are covered at the beginning of this manual.
Remote Devices - Add Device - This will only be available when accessing an NVR. Full instructions are available in Section 4.5 Remote Device in the User Manual and Section 2.4 Connecting Your Camera to a Remote Network in the IP Camera Manual. Advance This menu replicates the Advanced menu located on your system which is covered in Section 4.4 of the DVR User Manual or Section 4.6 of the NVR User Manual.
Upgrade-You can download firmware upgrades from our support site at www.Q-See.com/ Support to your computer. You can then upload the file to your DVR or NVR through this window. TROUBLESHOOTING: USER ACCOUNT CONTROL FOR WINDOWS Some users of computers using Windows Vista or Windows 7 operating systems may receive an error message informing of a codec that is missing or not installed. This conflict can be resolved by turning off User Account Control (UAC).
3.3 PRO SURVEILLANCE SOFTWARE (PSS) STEP 5. Select Turn User Account Control on or off In addition to using the web-based Web Service method to monitor and control your system, Q-See also offers, the Smart PSS (Pro Surveillance Software). This free software is included on the CD packaged along with your DVR. The file is also available for free download on Q-See.com/support. PICTURE 3-56 STEP 6. Uncheck the box next to “Use User Account Control (UAC) to help protect your computer.
INSTALLING SMART PSS ON A MACINTOSH Smart PSS can be either installed from the included CD or downloaded from our support site, Q-See.com/support. The download will be in the form of a .zip file which your computer should automatically decompress. On the CD, it will be located in the following directory: Software PSS - Viewer Program PSS for Mac. Simply drag and drop the application into your Applications folder - or any other desired location - on your hard drive.
For systems that are not connected to the same network as the computer you are running Smart PSS on, you must use the Manual Add button. Once you have finished adding systems to your Smart PSS program, you’ll return to the Add Device tab and will see your devices listed. You’ll need to manually add the information needed for the program to connect to the item. Title - Name the device to make it easy to identify from the other systems you may be controlling.
HOME PAGE PREVIEW All of Smart PSS’ functions are accessed through its main window which is referred to as the Home Page. The functions are divided into three areas; Basic, Extension and Setting. Viewing live video from your connected devices takes place in the Preview window. 1 2 3 4 5 6 7 9 PICTURE 3-70 PICTURE 3-69 The first area, Basic, is where you’ll find the live viewing, search and playback, and alarm events functions which are the most commonly used.
Cameras can be dragged from the Device List on the right of the window into a channel space where the camera’s video will appear. If a camera is dragged onto a space where another camera already is, the new video feed will replace the old one. You can close the camera view by clicking on the X in the information bar that appears at the top of the video image when you place the mouse cursor in that area. Shortcut Menu Right-clicking on any camera’s screen view will open up the Shortcut Menu.
ALARMS This section will cover all of the areas of Smart PSS that deal with alarms as they are interrelated. These alarms are in addition to those already set up in your system. You can determine which of those pre-configured alerts will generate a notification in Smart PSS and you can also create notifications and actions that will occur within the program itself. In this manner, Smart PSS acts as a back up, or second layer of defense for your recorder and property.
GENERAL Alarm Manager This window contains the logs of alarm events that have occurred. They can be filtered by level of severity if you included that when creating your alarm scheme. If events are happening at a rapid pace, check the Stop Refresh box to “freeze” the list. While most of the controls in Smart PSS are for operating your system remotely, the General Setting window is for controlling the program itself. There are two tabs in the General settings window - General and File.
Audio/Video Account This window contains three tabs which allow you to control the settings for the video streams, snapshot quality and quantity along with privacy masks and on-screen display. Just as you can authorize others to use your system, you can also create user accounts for others to use Smart PSS to observe and control any connected recorders. The process is the same as on your DVR or NVR. And, you can grant users specific permissions or limit their ability to make changes as needed. STEP 1.
can also add and manage users with access to that recorder. If you are connected to an NVR, you may also add remote IP cameras to your system using the Remote Setting sub-menu. Note that QC systems do not make use of the Serial Interface. The Auto Maintenance option is to allow the NVR or DVR to reset on a schedule for optimal performance. System Info - Use the Log Information submenu to search and download activity logs from your system.
TV WALL If you have a multi-screen video, or other large format display connected to your computer, you can export your camera views instead of being contrained to a single computer monitor. The operation of your video wall will follow the same process used to set up your Preview screen. You can splice the video from two or more adjacent screens by selecting them (hold Ctrl while clicking on the screen(s)) You will need to “bind” your display to a format by first using TV Wall setup.
STEP 5. You will need to enter certain details in order to access your DVR. You will most likely want to set up two methods to connect to your system - one for when you’re on the same network (ie; within the same building as the DVR and able to connect wirelessly to your network) as well as one for times when you’re away and will be accessing using the Internet IP address. STEP 1. To launch QC View, simply tap on its icon in your app menu. STEP 2. Upon launch, the program will display its main menu.
OPERATION Once you have selected the device you wish to monitor, you are able to perform most operations on your mobile device that you can on the DVR itself or using either of the computer-based remote monitoring options. The major exception are that you cannot reconfigure your DVR using QC View and you can only record still images from your cameras onto your mobile device, but not videos. The Main menu gives you access to all of the functions of QC View.
Event List: When you set up Push Config (below) to notify you of events such as motion detection, camera masking (video blind) or a local alarm triggered at the DVR itself, QC View will keep a log of these events which can be reviewed in this list. Favorites: You may configure one or more groups of channels that you to view together using this button. These favorites can then be selected from the Device Manager list. Local Config: PTZ camera configuration.
4.2 ANDROID In order to monitor your system using your Android smartphone or tablet, you will need to install either the Q-See QC View app for smartphones or Q-See QC View HD app if you’re using a tablet. These are available for free through the Android market by searching for “Q-See.” Install either one as you would any other Android application. Both versions have identical functionality.
OPERATION Once you have selected the device you wish to monitor, you are able to perform most operations on your mobile device that you can on the DVR itself or using either of the computer-based remote monitoring options. The major exception are that you cannot reconfigure your DVR using QC View and you can only record still images from your cameras onto your mobile device, but not videos. The Main menu gives you access to all of the functions of QC View.
4.3 BLACKBERRY The QC DVRs support phones running Blackberry Version 5.0. You will need to install a program called DMSS in order to monitor your DVR using your BlackBerry smartphone. This software is available both on the CD that accompanied your DVR as well as via download from www.Q-See.com/Support. If you are downloading the software, begin with Step 1, below. Otherwise, copy the software from the CD to your computer’s desktop and begin with Step 3. STEP 8. Click on the DMSS icon to launch the program.
PTZ Control 4.4 SYMBIAN When selected, the PTZ controls appear below the video display. The QC DVRs can be configured to be remotely monitered by a phone running the 3rd and 5th editions of the Symbian OS through the use of the DMSS software included on the disk that came with your DVR or available via download from www.Q-See.com/Support In normal display, use the scroll ball to operate the buttons. In full-screen mode, the camera can be directly controlled using the scroll ball.
STEP 5. Enter the following details: Address: Enter the Server IP (your public IP ) STEP 7. Once you’ve selected a channel, it will display along with a list of selections. Port: 37777. User ID: admin (by default or use whatever user ID that you set in the DVR) Camera - Go back to the camera selection window. Password: admin (by default or whatever password you set in the DVR) PTZ - Display/Hide PTZ controls Full - Switch to full-screen display (no controls).
4.5 WINDOWS MOBILE The QC DVRs can be configured to be remotely monitered by a phone running the Windows Mobile operating system through the use of the DMSS software included on the disk that came with your DVR or available via download from www.Q-See.com/Support STEP 4. After the program is installed, you can launch it from the Programs menu. If you are downloading the software, begin with Step 1, below. Otherwise, copy the software from the CD to your computer’s desktop and begin with Step 3. STEP 1.
PTZ Control When selected, the PTZ controls appear below the video display. Use the directional button to control the movement of the camera and the other buttons to control the Zoom, Iris and Focus functions. To exit DMSS, click the X at the top right corner of the screen. PICTURE 4-35 Digital Peripheral Solutions, Inc. 8015 E.
