QC SERIES NVRS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 NET HDD POWER ENTER SHIFT REC FN ESC QC828 NVR 8 Channels USER MANUAL 1
About this Manual Thank You for Choosing a Q-See Product! All of our products are backed by a conditional service warranty covering all hardware for 24 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software and is available at www.Q-See.com. Be certain to make the most of your warranty by completing the registration form online.
TABLE OF CONTENTS 1. INTRODUCTION 7 For Your Safety 7 Features and Specifications 8 2. CONNECTIONS AND CONTROLS 10 2.1 Connections 10 2.2 Mouse Control Virtual Keyboard 12 12 2.3 Remote Control 13 2.4 Live View Login Shortcut Menu Status Icons Navigation Bar Shortcut Video Controls 14 14 15 16 16 17 2.5 On-Screen Menus and Windows 18 2.6 IP Cameras Using the POE Ports On Your Local Network Over the Internet Adding and Removing Cameras in Your Display 20 20 20 20 21 2.
INTRODUCTION CHAPTER 1 FOR YOUR SAFETY To prevent damage to your Q-See product or injury to yourself or to others, read and understand the following safety precautions in their entirety before installing or using this equipment. Keep these safety instructions where all those who use the product will read them. WARNING! ELECTRIC SHOCK RISK! n Check the unit and any accessories included in the package immediately after opening.
FEATURES AND SPECIFICATIONS Individually Configurable User Controls Your NVR (Network Video Recorder) contains professional-grade features and flexibility that allows the do-it-yourselfer to easily setup and maintain a reliable and secure security system for home and office. Create up to 20 individual user accounts giving specific users access to only certain functions, cameras and etc. It utilizes a dual-core CPU running an embedded Linux operating system to maintain stable operation and a popular H.
CONNECTIONS AND CONTROLS DC 48V 2.1 CONNECTIONS Depending on your model, your NVR may have one or more of these ports as well: CHAPTER 2 DC 12V RS232 The illustrations below show the ports found on the back of your NVR. Their location will differ by model, DC 48V 12V but their function will be the same. TheDC Connections and Specifications sheet that came with your recorder will show the layout of your recorder’s connectors along with any extra information that may apply to your model.
2.2 MOUSE CONTROL 2.3 REMOTE CONTROL Your NVR is controlled through the USB mouse. Some models also include an infrared remote control and buttons on the front panel that serve as shortcuts. The buttons on the Remote Control operate in the same manner as on a conventional video player remote. Some buttons have multiple functions depending on which menu is being accessed.
2.4 LIVE VIEW SHORTCUT MENU Live View is the default mode for your NVR. It will display the video feeds from your cameras - either a single channel, or from multiples. You do not need to be logged in to view or change channels. In Live View mode, right-clicking anywhere on the screen will bring up the pop-up Shortcut Menu Shortcut Menu. This menu allows you to quickly change your viewing mode as well as moving directly to a selection of menus, including the Main Menu.
STATUS ICONS SHORTCUT VIDEO CONTROLS There are four icons that will appear on the left side of each channel’s view. They provide a quick look at that camera’s status. Moving the mouse to the upper center of a channel with a live feed will reveal the Shortcut Video Controls. These allow you to perform quick playback and backup functions, digitally zoom in and add another camera.
2.5 ON-SCREEN MENUS AND WINDOWS Search/ Playback Your NVR will normally display live video from your cameras in the Live Viewing mode. It is configured to record video only when it detects movement - and for most people, this is sufficient. But, everyone’s needs are different so we’ve organized the on-screen menu in a way to make it easy for you to do what you want, quickly and easily.
AUDIO IN 2.6 IP CAMERAS ADDING AND REMOVING CAMERAS IN YOUR DISPLAY What makes Internet Protocol (IP) or Network cameras different is that they each have a little computer processor inside them that allows them to talk to the NVR over a network - including the Internet. While cameras connected to the NVR through the PoE are automatically added to the recorder’s Router/ display, your system will need to be directed to cameras connected to the network or Internet.
2.7 IP PAN-TILT-ZOOM CAMERAS EXPANDED CONTROLS IP Pan-Tilt-Zoom (PTZ) cameras share the same plug-and-play ease as other IP cameras, but, because of their extra capabilities, they require additional setup in order to perform. These settings are found in the same window used to control the direction of the PTZ camera. The PTZ Control window can be reached through either the Navigation Bar (left) or Shortcut Menu (right).
Tour This is also known as a “Patrol”. 1. Enter the number (1-8) for this Tour (Patrol). 2. Select the first Preset Point by entering its number. 3. Click Add Preset. 4. Enter additional points (up to 16) the same way). 5. Right-click to exit this window back to the PTZ Control window. PICTURE 2-16 Pattern The camera will record a pattern you create using the Directional Controls in real-time and will repeat it exactly when you run the pattern. 1. Enter the number (1-5) for this Pattern. 2.
FUNCTIONS CHAPTER 3 3.1 VIDEO SEARCH VIDEO SEARCH & PLAYBACK WINDOW 1 This chapter covers the most commonly used, day-today features which are found in the Functions area at the top of the menu. 4 The Video Search and Playback Window. 27 Searching for a recorded video. 28 5 26 7 30 34 Shut down the NVR.
11 STEP 5. Once you have refined your search, click on the Search (Picture 3-6) button to refresh your results. SEARCH Select recorded videos to play back, back up, or lock for later using the Search function. You can reach the Search and Playback window can be reached through either the Navigation Bar (left) or Shortcut Menu (right).
3.2 PLAYBACK Video Playback Controls Once you’ve selected your video(s), you can control the playback in the same manner as using a VCR or computer’s media playback software using the controls below the video screen. You can also play in reverse as well as forward, frame-by-frame movement and multiple playback speeds. Double-clicking on a screen in a multi-channel display format will switch to a single-channel display.
29 30 31 DIGITAL ZOOM SAVING A FILE Digital zoom in video playback operates differently than it does in Live View as described at the beginning of this chapter. Both are digital zooms where the image is electronically enlarged - usually in exchange for a decrease in image clarity. You can digitally enlarge an area of a video by clicking and dragging with the cursor on the area of interest. This action will draw a green rectangle on the screen.
3.3 BACKUP This NVR supports backing up files from the hard drive to both an external USB storage device as well as over a network. Network downloads are covered in the Remote Monitoring Guide. The Backup menu is located in the Functions section of the Main menu. Once you have selected the files, press Start to begin the download. A progress bar will be displayed showing estimated time remaining. During the download, the Start button will change to Stop.
3.4 SHUTDOWN The NVR should never be shut off by unplugging it or by using the power switch without first using the Shutdown function. This function allows you to shut down the NVR safely by letting the system finish writing files, parking the hard drive and other actions to preserve the electronics. Once the process has finished (generally a minute or two), the recorder will inform you that it can be safely unplugged or the power switch can be turned off.
SETTINGS CHAPTER 4 4.1 CAMERA Use the Camera menu to add cameras, adjust their video settings, set recording schedules and control Pan-Tilt-Zoom (PTZ) cameras. These options are found in submenus and tabs. Most users will make occasional changes to their system using the Settings area of the menu as they become more familiar with their system and how to optimize it to best suit their needs. Subjects in this chapter: Adding remote cameras. 40 Configuring camera video.
Removing and Configuring Cameras. REMOTE This submenu is for adding and controlling cameras connected to the NVR either through its POE ports or over a network/Internet connection. The Added Devices section of the window shows the list of cameras connected to the NVR along with information about each device including ID and manufacturer. A series of icons to the right of the channel ID provides additional information. Remote Tab This tab shows all the cameras connected to your NVR.
Firmware Tab IMAGE You can view the firmware version - shown as System Version - of the cameras connected to your NVR. Use this submenu to adjust the video image for each camera. PICTURE 4-7 Upgrade Tab You can upgrade the firmware of your cameras including those connected remotely. IMPORTANT! Only upgrade a camera’s firmware to fix a problem or add a needed function! DO NOT remove the USB drive while the upgrade is taking place or you can permanently disable the camera.
CAMERA SETTINGS Use this submenu has three tabs covering the video stream (data transmission), on-screen displays of information and event notice snapshots. Resolution Tab Overlay Tab This window has controls for on-screen displays from the camera as well as for masking sensitive areas. Channel - This is the channel you’ll be modifying. Time Display - This is in addition to the time display that the NVR places on your camera’s video.
CAMERA NAME Setting a Recording Schedule There are two ways to set up your schedule - either sheduling blocks of time using the timeline, or by setting precise start and stop times in the Period window. Naming your cameras to something more descriptive may help you or other users quickly identify the area in view. Pre-Record - The NVR can record the scene up to 30 seconds before motion is detected. Redundancy - If you have multiple hard drives, you can save the recording to a second hard drive.
4.2 EVENT RECORD STATUS Now that you’ve set up the recording schedule, you can use the Event window to direct the actions that the NVR will take when motion, tampering or loss of video is detected. This window offers a quick way to override the current camera settings should the need arise. • This window can also be reached by selecting Override in the Shortcut Menu. PICTURE 4-18 PTZ This is for use when connecting legacy pan-tilt platforms that use RS485 control wires.
The lower portion of the Motion Events lets you control how the NVR will react when it detects motion. Trigger Period - Just as you’ve configured the NVR to record on a schedule, you can set the alert notifications to occur only at certain times. EXAMPLE: Turning off motion alerts during business hours when employees are in the building. Hold Time - This is the time, in seconds, that the NVR will wait after detecting motion before saving the file.
ABNORMALITY Local Alarm This tab handles input from alarms connected directly to an alarm port on the back of the NVR, if your NVR has an alarm block. An illustrated example of an alarm block is shown in Picture 4-25. If the NVR experiences an error with its hard disk drive (HDD) or its network connection, it can alert you to the problem so it can be quickly fixed. Hard Drive Hard drive failure (or removal), disk errors or a full drive can all trigger a customizable set of alarms.
4.3 NETWORK PORTS The network settings control how the NVR communicates with your local network, the Internet and the IP cameras. For most users, following the instructions in the Setup Wizard will establish a reliable connection for remotely monitoring your system. The Remote Monitoring Setup poster provides instructions for more complex network connections. Ports are the “doorways” through which data travels to and from the NVR. This section will cover the most important settings found in this window.
UPNP Interval – This adjusts the amount of time that will pass before the DVR sends out another e-mail. The interval can be set from 0 minutes to 6 hours (360 minutes). If you are getting too many e-mails, you may wish to increase the length of the interval. Universal Plug ‘n Play is a technology that allows devices to discover each other on a network, which simplifies the process of adding your NVR to your network. Health – When checked, the NVR will send out a test message at the interval below.
4.4 STORAGE GROUPING This window helps you manage your NVR’s internal hard drive(s). On systems with more than one internal hard drive, you can group multiple hard drives into a group that will act as a larger, single hard drive and different types of recordings can be assigned to that group. PICTURE 4-37 HARD DISK (HDD) MANAGER This window shows the status of your hard drives, including free space, and allows you to (re)format them if needed.
4.5 SYSTEM Settings in this menu control the basic operations of the NVR itself. Among the other options, you can make changes to settings you made when you first set up your system. Date & Time As the name implies, this window is for setting the date and time on your system. This is important to ensure the ability to use your recordings as evidence. Date Format – Choose your prefered format. Time Format – AM/PM or 24-Hour format. Date Separator – Period, dash or slash.
DISPLAY SETTINGS ACCOUNT SETTINGS This window lets you control your on-screen display. This is the account management window where you can add and remove users as well as change user settings and permissions. PICTURE 4-44 General Resolution – Adjust the screen resolution to match your monitor’s capabilities. Transparency – You can make your on-screen menus more transparent to let you see more of the video image behind them.
AUTO MAINTENANCE IMPORT AND EXPORT Just like your computer, the NVR can benefit from being restarted. This allows it to clear the memory and other temporary files that may slow it down. None of your settings will be deleted. If you are using more than one QC NVR, you can copy the settings from one machine to the other. PICTURE 4-48 PICTURE 4-49 Auto Reboot • Select the frequency (daily or weekly) that you want the system to reboot. • Select the time you want the reboot to occur.
DEFAULT Restore some or all of your system’s factory settings. IMPORTANT! Restoring the default settings will remove any changes you’ve made to your recording schedules. PICTURE 4-50 UPGRADE Q-See is committed to improving our products. If you have registered your system with Q-See, you will receive notification of any product improvements. This includes firmware updates that can be downloaded from Q-See.
INFORMATION CHAPTER 5 5.1 SYSTEM INFORMATION Get information on the status and health of your hard drive(s) as well as the data load on your system and network connection. The Information section gives you easy access to information about your NVR’s status. These windows are read-only as changes are made in the Settings section. Subjects in this chapter: Hard drive status. 69 Blocking online users. 72 Checking network connections 72 Activity log.
5.2 EVENT INFORMATION RECORD This window shows the date and time of the first and last recordings on a hard drive. This window shows the active event status of your NVR and connected cameras. PICTURE 5-3 BITS PER SECOND (BPS) When this window is opened, green traces will show the data load for each channel in real time. • 1080p cameras will create a higher data load than 720p cameras • The current data load - in Kilobits Per Second will be shown as well.
5.3 NETWORK INFORMATION TEST This is one of the “active” windows in the Information section. Here, you can see who is logged into your NVR as well as see and test the data transmission from your NVR. You can see the status of your NVR’s connection to remote cameras and save the results for analysis. This is useful if you are experiencing problems receiving video. 1. Enter the camera’s network address found in the Camera > Remote Window (Picture 5-10) (see Section 4.1) into the Destination IP field. 2.
5.4 ACTIVITY LOG This searchable window contains the list of all user and system activities such as reboots, time updates and etc. PICTURE 5-11 • You can search for events by selecting a start and end time for the period to be searched • The search can be refined by selecting the typ of event you are searching for. • Clicking the icons under detail will show more information about the particular event, if available. • You can save your search results to a USB drive. It will be a .
Appendix A.1 CONNECTING ALARMS Setting up alarm notifications is covered in Section 4.2 in this manual. This section covers how to connect alarms to your NVR. This section contains additional instructions for specific tasks and troubleshooting. If your NVR features connections for external alarms – both input and output, then it can notify local users or send notification to a monitoring service when an event is detected.
The accompanying diagram (Picture A-2), along with your alarm’s manual should be consulted to ensure proper connection. • Normal open or Normal close type • Parallel connect COM end and GND end of the alarm detector (Provide external power to the alarm detector). ALARM OUTPUT The alarm output port should not be directly connected to a higher power load (greater than 1A) to avoid high current which may damage the relay.
A.2 HARD DRIVE INSTALLATION/REMOVAL • Your NVR uses one or more standard computer A/V-rated SATA (Serial Advanced Technology Attachment) hard disk drive and will support up to a 4TB (terabytes) drive. • These drives are the current industry standard and may be purchased wherever computer parts are sold. It is strongly advised against opening the case when atmospheric conditions present the risk of static discharge which can damage electronic components.
A.3 TROUBLESHOOTING 1. a. b. c. d. e. f. The NVR does not boot up properly Possible Causes: Input power is not correct, check power supply. Power switch button is damaged. Updated firmware using wrong file. Hard drive malfunction or something wrong with hard drive cable. Front panel error. Main board is damaged. a. b. c. d. e. f. NVR often automatically shuts down or stops running. Possible Causes: Input voltage is not stable or it is too low. Hard drive malfunction or something is wrong with the cable.
16. Remote control does not work. Possible Causes: a. Need to enter the correct Device ID on the remote control. b. Distance is too far or control angle is too wide. c. Remote control battery power is low. d. Remote control is damaged or NVR front panel is damaged. 17. Can not playback the downloaded file. Possible Causes: a. There is no media player. b. Need Divx Codec in file player 18. Forgot local menu operation password or network password a.