Setup Guide for Remote Internet and Smartphone Monitoring, MyQ-See DDNS, and Email Notification PC with Windows Operating System Apple Macintosh Computer iOS Android QC SERIES DVR & NVR MODELS REMOTE MONITORING SETUP GUIDE 1
About this Manual Thank You for Choosing a Q-See Product! Our products are backed by a 2-year conditional service warranty covering all hardware from the original date of purchase. We offer free lifetime software and firmware upgrades for your system online at www.Q-See.com. Be certain to make the most of your warranty by completing the registration form online.
TABLE OF CONTENTS 1. REMOTE ACCESS 1.1 Connecting Your System to a Network Before you get started Obtaining an IPaddress 1.2 Opening Ports Option 1: UPnP Option 2: Opening Ports Using DMZ Option 3: Opening Ports Using DMZ on 2Wire Routers Confirming That Ports are Opened 6 7 7 7 9 9 10 11 12 1.3 Static Internal IP (Network) Address 13 1.4 PPPOE 14 1.5 Domain Name System (DNS) 15 1.6 Dynamic Domain Name Service (DDNS) 17 1.
REMOTE ACCESS CHAPTER 1 In order to access your DVR remotely, you must connect it to a router or a modem. Using a router allows you to connect to your DVR from other computers on your LAN (Local Area Network) in addition to over the Web. Directly connecting to a modem makes your DVR available for connection through the Internet only.
1.2 OPENING PORTS STEP 3. Click on the Network icon in the Settings Menu. To make your DVR accessible from outside of your local network, you have to “forward” ports 85 and 3777 through your router to your DVR’s IP address. The most preferred - and easiest method is UPnP. This is the method used by the Startup Wizard and for most users, the DVR should connect automatically. If not, we offer some other methods which should work for the majority of users.
OPTION 3: OPENING PORTS USING DMZ ON 2WIRE ROUTERS OPTION 2: OPENING PORTS USING DMZ Accessing your router’s DMZ controls: Accessing your router’s DMZ controls: The exact location of DMZ within the router’s settings vary by manufacturer so please consult your router’s manual for the location of this feature. The method for accessing your router’s settings, however, is pretty standard. 2Wire brand routers are currently the exclusive router used for AT&T’s Uverse and other Internet servers.
CONFIRMING THAT PORTS ARE OPENED To confirm that your ports have been forwarded successfully, go to www.canyouseeme.org using a computer connected to the same router as the DVR. STEP 1. Enter “85” into the box labeled “What Port?” Browser - Windows Internet Explorer http://canyouseeme.org/ STEP 2. Click on the Check button. Open Port Check Tool CanYouSeeMe.org - Open Port Check Tool STEP 3. You should see a green “Success” message.
1.5 DOMAIN NAME SYSTEM (DNS) 1.4 PPPOE If you are going to attach the DVR directly to a DSL or cable modem instead of to a router then select the PPPOE option in the Network options. Before you proceed, you will need to contact your ISP to obtain your User Name and Password. You will not have to worry about Static IP (previous section). STEP 1. Select the PPOE option on the left of the Network Settings window.
MACINTOSH COMPUTERS 1.6 DYNAMIC DOMAIN NAME SERVICE (DDNS) In addition to retrieving the DNS info from the router, Macintosh users can get it from the computer’s Network window. This is an optional step which allows you to take advantage of Dynamic Domain Name Service, or DDNS. Not to be confused with DNS above, DDNS allows you to enter a conventional web address when remotely logging into your DVR from outside of your network. It also allows you to avoid having to repeat Sections 1.3 and 1.
1.7 RESOLVING CONNECTION ISSUES There are several hardware-related situations which can prevent the NVR’s port from being properly forwarded. The presence of multiple routers or the routers not featuring UPnP or DMZ are the two most common issues. STEP 5. Click on CHECK NOW to detect how many Routers are in the network. DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK If there is more than one router between the NVR and the Internet it will block communication to and from your system.
SETTING UP DMZ IN ROUTER 2 ADDITIONAL SETTINGS STEP 1. Login into Router 1 by putting the IP of Router 1 into the Internet Explorer browser, as in the example shown in Picture 1-25 where the IP address of Router 1 is 192.168.0.1 CHAPTER 2 2.1 ADVANCED NETWORK SETTINGS Now that you’ve successfully connnected your NVR to your network and to the Internet, there are additional features which you can take advantage of.
E-MAIL BLOCK/ALLOW LIST You can also improve security by controlling remote access to your DVR using the IP Filter. If you Enable Trusted Sites, ONLY those on the trusted list will be allowed to log into the NVR from those locations, regardless of having correct user name and password. If Blocked Sites is enabled then no users from those IP addresses may log in. Up to 64 addresses may be entered. Several DVR functions allow you to send out e-mail alerts when specific events occur.
FTP File Transfer Protocol (FTP) allows you to securely share, manage, and distribute files over the internet. You will need to already have a server and FTP service tool to utilize this feature on the NVR. Follow the software’s instructions to set up your service, password and FTP folder. You will need to grant Write privileges to the FTP upload user. Enter the FTP server address, port and remote directory.
REMOTE MONITORING CHAPTER 3 Remote monitoring is the ability of the user to monitor and control their system from another location. This allows the user to be able to continue to maintain situational awareness without being restricted to being physically at their DVR or NVR. In the case of the latter system, this adds yet another layer of security as the NVR can be housed in a secure, off-site location while connecting to the cameras through a network connection.
3.2 USING WEB SERVICE STEP 12. Pull down the “Reset to:” menu button and select Low The instructions below show screen shots from Internet Explorer 10 on a Windows PC. However, the Web Service looks and operates identically on different browsers. If a user running Windows Vista or Windows 7 experiences difficulty with functionality, User Account Control (UAC) may need to be disabled. UAC instructions are provided at the end of this section under “Troubleshooting.” STEP 1.
LIVE VIEWING The Web Service interface has been updated to be compatible with Microsoft’s Internet Explorer versions 8, 9 and 10. It is always possible that Microsoft may make changes in the future that will cause your display to place the Camera Controls, Picture Controls or other panels out of order, as in Picture 3-21 rather than as shown in Picture 3-22. 1 2 3 5 4 6 PICTURE 3-21 PICTURE 3-24 PICTURE 3-22 Within the Explorer window, the display has several sections, each with their own function.
Channel Controls PTZ Controls In this area, you can select which cameras to view, which data stream to use, You must have already connected and set up one or more PTZ cameras as described in Chapter 6 PTZ Cameras in the User Manual before being able to use this function. This control panel operates just like the PTZ controls on the NVR itself. activate two-way communication with someone near a camera and play back a recorded video that has been saved on your computer.
Image Controls Real-Time Monitor This tab allows you to adjust the levels of the video displayed on screen. It does not affect the actual recorded video, just the on-screen display. Live monitoring and recorded video playback takes place in the Real-Time Monitor section of the window.
Image View Options PLAYBACK This row of buttons along the bottom of the Real-Time Monitor area allow you to set how you will view the video feeds in addition to how many screens will be displayed simultaneously. Some settings will display more channels than a single DVR can connect to, but if you are controlling multiple DVRs of the same type using Q-See’s Smart PSS software you will be able to display the signals from multiple DVRs simultaneously.
ALARM SETUP Clicking the Alarm tab at the top of the screen will shift the display to the Alarm window where you can have the Web Service provide on-screen notifications of alarm events. This window allows you to make changes to the setting on both the DVR and the computer you’re using to monitor it. PICTURE 3-36 These settings do not affect the alarm notifications made on the system itself. Instead these are notifications made by the application.
PICTURE 3-40 Audio/Video - This submenu contains the rest of the settings found in the Camera Settings window. Specific features are divided among four tabs. Of note is the Path tab. This allows you to determine where snapshots and video will be saved on your computer’s hard drive. Channel Name - This allows you to customize the camera names that appear on screen.
Setting This menu contains the majority of the configuration options for your system. The submenus contain the settings for network connections, your on-screen display, camera names and etc. PICTURE 3-44 PICTURE 3-45 The next two tabs cover signal loss and alarms triggered by external sensors connected to the recorder. These tabs operate in the same manner as their respective menus on the recorder with full information covering setup of events and triggers can be found in Sections 4.1 Camera and 4.
Network - This series of menus allows you to adjust your network settings in the same way that you would using the Network window on your system. These settings are covered at the beginning of this manual. Please note that making certain changes, such as the IP address, ports and mode of connection can cause you to lose remote connection with your recorder. You will have to log in again using the new settings.
Advance Config Backup -This offers you a way to back up your preferred configuration settings. This contains all of the additional settings that govern your recorder’s internal operations including, hard drive management, recording status, user accounts and firmware upgrades. Upgrade-You can download firmware upgrades from our support site at www.Q-See.com/ Support to your computer. You can then upload the file to your DVR through this window.
TROUBLESHOOTING: USER ACCOUNT CONTROL FOR WINDOWS Some users of computers using Windows Vista or Windows 7 & Windows 8 operating systems may receive an error message informing of a codec that is missing or not installed. This conflict can be resolved by turning off User Account Control (UAC). STEP 5. Select Turn User Account Control on or off PICTURE 3-58 Windows Vista STEP 1. Open the Control Panel (accessible by clicking on the Windows icon in the lower left of your screen. STEP 6.
3.3 PRO SURVEILLANCE SOFTWARE (PSS) INSTALLING SMART PSS ON A MACINTOSH In addition to using the web-based Web Service method to monitor and control your system, Q-See also offers, the Smart PSS (Pro Surveillance Software). This free software is included on the CD packaged along with your NVR. The file is also available for free download on Q-See.com/support. Smart PSS can be either installed from the included CD or downloaded from our support site, Q-See.com/support.
ADDING A SYSTEM TO PSS As was written earlier, when opening Smart PSS for the first time, the Device Management page will be opened to the Add Device tab as well. For systems that are not connected to the same network as the computer you are running Smart PSS on, you must use the Manual Add button. You’ll need to manually add the information needed for the program to connect to the item. Title - Name the device to make it easy to identify from the other systems you may be controlling.
Once you have finished adding systems to your Smart PSS program, you’ll return to the Add Device tab and will see your devices listed. HOME PAGE All of Smart PSS’ functions are accessed through its main window which is referred to as the Home Page. The functions are divided into three areas; Basic, Extension and Setting. PICTURE 3-69 Clicking on one will reveal three tools under the Operations heading at the far right.
PREVIEW Viewing live video from your connected devices takes place in the Preview window. 1 Cameras can be dragged from the Device List on the right of the window into a channel space where the camera’s video will appear. If a camera is dragged onto a space where another camera already is, the new video feed will replace the old one. You can close the camera view by clicking on the X in the information bar that appears at the top of the video image when you place the mouse cursor in that area.
Adjust - This will open a new window with four sliders which allow you to adjust the Brightness, Contrast, Color Saturation and Hue of that channel’s video. These settings will not affect the recorded video. Audio/Talk - If you have audio-equipped cameras, or a microphone co-located with a camera, you can listen to the audio from that equipment. Similarly, if you have a microphone connected to your computer and a speaker located near to the camera’s location, you can use that to communicate.
ALARMS Alarm Manager This section will cover all of the areas of Smart PSS that deal with alarms as they are interrelated. These alarms are in addition to those already set up in your system. You can determine which of those pre-configured alerts will generate a notification in Smart PSS and you can also create notifications and actions that will occur within the program itself. In this manner, Smart PSS acts as a back up, or second layer of defense for your recorder and property.
GENERAL While most of the controls in Smart PSS are for operating your system remotely, the General Setting window is for controlling the program itself. There are two tabs in the General settings window - General and File. The first tab, General, lets you perform some basic housekeeping. Network - Adjust this slider to reflect your network speed. It ranges from “WAN” to “1000M” Log Save - This lets you set how long the activity logs are saved. Choose from 1 to 6 months.
Account Just as you can authorize others to use your system, you can also create user accounts for others to use Smart PSS to observe and control any connected recorders. The process is the same as on your NVR or NVR. And, you can grant users specific permissions or limit their ability to make changes as needed. STEP 1. Open the Account window and select Add from the upper left. STEP 2. The Add User window will open. Enter the new user’s name and password.
E-MAP TV WALL When systems and cameras are connected from multiple locations, it can sometimes be difficult to keep track of where an event is occuring. Using the E-Map feature, you can import a graphic map in .BMP, .JPG or .PNG format and place icons representing your cameras in the appropriate location. Depending on where your cameras are located, the map can be the floorplan of your building, or of a much larger area.
MOBILE SURVEILLANCE CHAPTER 4 In addition to remotely monitoring your DVR over the Internet or a local network, you can view live feeds and recorded events on your iPhone, iPad, Android mobile device, Symbian, Windows Mobile or BlackBerry smartphone using free software. NOTE! As of this writing, the Symbian operating system was no longer being supported by its manufacturer.
OPERATION STEP 5. You will need to enter certain details in order to access your DVR. You will most likely want to set up two methods to connect to your system - one for when you’re on the same network (ie; within the same building as the DVR and able to connect wirelessly to your network) as well as one for times when you’re away and will be accessing using the Internet IP address.
Playback: You can access video files recorded on your DVR. Event List: When you set up Push Config (below) to notify you of events such as motion detection, camera masking (video blind) or a local alarm triggered at the NVR itself, QC View will keep a log of these events which can be reviewed in this list. Click on a channel to open the Device Manager to select which camera’s record to view.
Favorites: You may configure one or more groups of channels that you to view together using this button. These favorites can then be selected from the Device Manager list. Local Config: PTZ camera configuration. Select a PTZ camera connected to your NVR for control from your mobile device. The slider sets the rotational speed. You can use the directional controls, or finger dragging on that camera’s video feed, to point the camera. Zoom in or out using the controls or with your fingers. 4.
STEP 3. Click on Add to begin the process of configuring QC View to access your DVR. OPERATION Once you have selected the device you wish to monitor, you are able to perform most operations on your mobile device that you can on the DVR itself or using either of the computer-based remote monitoring options. The major exception are that you cannot reconfigure your DVR using QC View and you can only record still images from your cameras onto your mobile device, but not videos.
Play Back: You can access video files recorded on your DVR. Click on a channel to open the Device Manager to select which camera’s record to view. You will then need to select the date and the start and end times to search for the video. The playback controls are self-explanatory. You can view multiple cameras simultaneously. Capture a still image using the Snapshot icon at the bottom of the screen.
