Technical Manual

77
2-year Limited Warranty
Thank you for choosing Q-See to provide for your security needs, and welcome to the
Q-See community! We stand behind the quality of all of our products, and we want you to
know that we’re here to help you should you ever need assistance with your Q-See purchase.
To receive full warranty benefits and lightning fast support, register your products at
www.Q-See.com.
Be sure to keep your receipt, invoice, purchase order, or order confirmation it in a safe place
- you’ll need a copy of as a proof of purchase to be able to obtain warranty service.
What does my warranty cover?
Q-See warrants that your product is free from defects in materials and workmanship, with the
exceptions stated below. If your product is not operating properly due to a product defect, Q-See
will repair or replace your product according to the guidelines stated in this warranty policy.
What doesn’t my warranty cover?
Your warranty doesn’t cover the following:
• Misuse
• Accident
• Modicationoralterationtohardwareorsoftware,includingtheremovalofanyQ-See
logos or brand identification
• Cutorsplicedcablesorwires
• Productsthathavebeenpainted
• Wirescoatedininsulation,caulk,orothermaterials
• Tamperingorunauthorizedrepairs
• Unsuitablephysicaloroperatingenvironmentbeyondproductspecications
• Impropermaintenance
• Incorrectpowersuppliesbeingusedwithproducts
• Poweructuationsorsurges–pleasebesuretouseasurgeprotector
• Failurecausedbyanon-Q-SeeproductbeingusedwithyourQ-Seeproducts
• Lossofdata–pleasebesuretoregularlybackupanyrecordeddataonyourharddrive
that you want to keep to a separate storage product, like an external hard drive or a
computer.
How long does my warranty last?
From the date of purchase, your products will be covered by your warranty for two (2) years.
Warranty service does not extend your warranty.If you decide to employ an installer to set up
and install your system, we are not responsible for installation costs, and won’t be able to
reimburse you for any installation fees.
For the full Q-See warranty terms and policies, please visit www.Q-See.com/Support.
A.4 Q-SEE PRODUCT WARRANTY
A.5 TECHNICAL SUPPORT
•Mostproblemscanbesolvedonlineviaour24/7knowledgebaseat  
www.Q-See.com/Support
•LivechatisavailableatthesameaddressfromMondaytoFriday6amto7pm
Saturday and Sunday 9am to 5pm. All times are Pacific.