Remote Monitoring Setup Guide QS SERIES DVR MODELS PC with Windows Operating System iPhone Android BlackBerry* * Select Models Setup Guide for Remote Internet and Smartphone Monitoring, MyQ-See DDNS, and Email Notification 1
About this Manual Thank You for Choosing a Q-See Product! All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software and is available at www.Q-See.com. Be certain to make the most of your warranty by completing the registration form online.
4. MINIPLAYER SOFTWARE TABLE OF CONTENTS 1. REMOTE ACCESS Minimum System Requirements 1.1 Connecting your DVR to a Network Before you get started Obtaining an IP Address 6 38 4.1 Installation 38 4.2 Operation 39 6 7 7 8 1.2 Opening Ports Option 1: UPnP Option 2: Opening Ports Using DMZ Option 3: AT&T U-verse® 2Wire® Routers Confirming That Ports are Opened 10 10 11 12 13 1.3 Static Internal IP (Network) Address 14 1.4 Connecting Via a Modem (PPPoE) 15 1.
REMOTE ACCESS CHAPTER 1 In order to access your DVR remotely, you must connect it to a router or a modem. Using a router allows you to connect to your DVR from other computers on your LAN (Local Area Network) in addition to over the Web. Directly connecting to a modem makes your DVR available for connection through the Internet only.
OBTAINING AN IP ADDRESS Each device on a network - both a LAN or the Internet - has a specific IP address. This address is what allows different devices on the network to communicate with each other. Your QS-series DVR displays both of these addresses in the Network Information window. If you were successful in connecting your DVR to the network using the Startup Wizard, or by following the instructions on the Remote Networking Poster, you may have already written this information down. STEP 1.
1.2 OPENING PORTS OPTION 2: OPENING PORTS USING DMZ To make your DVR accessible from outside of your local network, you have to “forward” ports 80, 100 and 9000 through your router to your DVR’s IP address. We present two options which cover the majority of users - UPnP and Port Forwarding. You will only need to use one or the other. If you are unable to connect your DVR to the Internet using either of these procedures, the likely cause is the presence of multiple routers on your network.
OPTION 3: AT&T U-VERSE® 2WIRE® ROUTERS Please note that the following steps are unique to the 2Wire brand of routers used by AT&T and they should not be attempted on other models. Rather, you should use Option 1 or 2. STEP 1. On a computer connected to the same router as the DVR, open a web browser and enter the Gateway (Router’s IP address) you obtained in Part 1 into the browser window’s address bar to open your router’s Admin Screen. Browser - Windows Internet Explorer http://10.6.196.
1.3 STATIC INTERNAL IP (NETWORK) ADDRESS 1.4 CONNECTING VIA A MODEM (PPPOE) Most routers assign connected devices a random IP address that is not currently in use by another device on your internal network. When a router or networked device reboots due to a power loss or other issue, the addresses will change and the port forwarding configuration will no longer work. For that reason, we recommend changing your DVR’s network setting to a fixed, or “static” IP address which will not change.
1.5 SETTING UP DYNAMIC DOMAIN NAME SERVICE 1.6 RESOLVING CONNECTION ISSUES This is an optional step which allows you to take advantage of Dynamic Domain Name Service, or DDNS. Not to be confused with DNS in the previous section, DDNS allows you to enter a conventional web address when remotely logging into your DVR from outside of your network. It also allows you to avoid having to repeat steps in Obtain an IP Address when/ if your ISP reassigns IP addresses. Q-See offers DDNS service for free at www.
STEP 5. Click on CHECK NOW to detect how many Routers are in the network. SETTING UP DMZ IN ROUTER 2 STEP 1. Login into Router 1 by putting the IP of Router 1 into the Internet Explorer browser, as in the example shown in Picture 1-21 where the IP address of Router 1 is 192.168.0.1 STEP 2. Find the status page on the router settings that shows the WAN/ Internet IP address and write it down this WAN IP address. STEP 3.
E-MAIL NOTIFICATION CHAPTER 2 STEP 1. Create a Gmail account for the DVR to use to send e-mail. The system can send an email notification to up to five addresses with an attached JPEG snapshot recorded by one or more cameras when triggered by an alarm event. Setting the DVR to take snapshots and send e-mail is done in the Alarm section of the Advance menu. These are two options available in the Trigger settings for each camera. Setting up these triggers is covered in Section 5.
REMOTE MONITORING CHAPTER 3 3.1 ACCESSING YOUR DVR REMOTELY Once you have configured the network settings on the DVR to match those on your router and forwarded the ports needed by the DVR to enable remote access over the Internet, you will be ready to remotely view your cameras using your mobile device or your computer. Windows users will be able to log into their system in Internet Explorer using a plugin called View DVR.
RESOLVING CONNECTION ISSUES Because users, other programs and even Windows itself modify Internet Explorer, some users may experience difficulty with displaying live video after accessing their DVR through that browser. There are two methods used to resolve this issue that cover the majority of users: installing a plug-in for IE, or turning off User Account Control. STEP 4. Select the desired user account. STEP 5.
STEP 11. Click the Custom level… button. Setting Up ActiveX Control STEP 1. Open Internet Explorer STEP 2. Click on Tools PICTURE 3-10 STEP 3. Select Internet Options in the pull-down menu PICTURE 3-14 PICTURE 3-11 STEP 12. Pull down the “Reset to:” menu button and select Low STEP 4. Click on the Security Tab STEP 5. Select Trusted Sites STEP 6. Click on the Sites button PICTURE 3-12 STEP 7. Uncheck the “Require server verification (https:) for all sites in this zone” button. STEP 8.
3.2 REMOTE MONITORING The View DVR remote monitoring program’s default mode is the Live View window, which shows video feeds from one or more cameras along with providing additional controls. There are two other modes - Playback and Configure - which allow you to play back video recorded on the DVR and change the settings on your system, respectively. STEP 13. Click the Reset button STEP 14.
View DVR (PC) # Name Function 1 Live View Tab Sets program’s mode to Live View 2 Playback Tab Sets program’s mode to Playback 3 Configure Tab Sets program’s mode to allow you to configure the DVR 4 Video Display Displays video feeds from one or more cameras.
PTZ Controls Color Adjustments (PC Only) The controls on the remote monitoring program allow you to control, but not configure an attached PTZ camera. You will need to set up preset points and cruise lines on the DVR itself as covered in Chapter 6 PTZ Cameras in the User Manual. Because monitors differ in how they produce color, and because adjusting the picture may assist in identifying details the program includes Color Adjustment controls.
Display Controls 3.3 PLAYBACK These controls deal with how the video is displayed on your screen - full screen, multichannel, etc. The Playback function on View DVR functions in the same manner as the video playback on the DVR itself. When you click on the Playback button, the Calender will appear showing days with recorded video in red. The current date’s video will automatically be shown in the timeline below the video displays.
3.4 CONFIGURE NETWORK The Configure mode of View DVR allows you to remotely access and change most of the settings on the DVR itself. With a few exceptions, accessing these settings through View DVR is identical to accessing them on the DVR itself so we refer you to the User Manual for in-depth information regarding these settings and their purposes rather than recapping them here.
MINIPLAYER SOFTWARE CHAPTER 4 MiniPlayer is a standalone video playback program for Windows that will allow you to play back the .264 format video recorded using the View DVR program and downloaded from the DVR. Videos backed up at the DVR using a USB drive are saved in the more conventional .avi format, but are generally too large to be transferred over the Internet from the DVR. Future versions of ViewDVR will provide .avi downloads. There are free software programs available online which will convert .
MOBILE SURVEILLANCE CHAPTER 5 5.1 ENABLING MOBILE SURVEILLANCE You can access your DVR from your Apple or Android smartphone or tablet. Search for Q-See in the iTunes store or Android market to download this free mobile app. The same application will operate on both phone or tablet. Be certain to select the QS Series version to ensure compatibility with your system. 5.2 USING QS VIEW QS View software operates identically on both Android and Apple iOS phones and tablets.
You will need to add your DVR to the Device List in order to connect. Tap on the Device icon to open the Device List. Once you’ve added your DVR to the list, you can tap on it to connect to it. PICTURE 5-3 To add a DVR to your list, tap the + (iOS) or Add (Android) button in the upper right corner. While in Live View, you may switch between Devices by tapping the Select button in the upper right corner.
LIVE VIEW In portrait mode a series of controls will appear under the video. QS View will open in nine-channel multi-display mode by default. Any “extra” channels beyond what your DVR actually has will show up black while any channels that your DVR has but without a camera connected will display “Video Loss”. Spreading your fingers on the screen will change the display mode to four- and then singlechannel display mode. A pinching action will increase the number of channels being displayed.
Recording Video Device You are able to record live video locally to your device by tapping on the Record button. These videos can be accessed and played back using the Playback function described later. Tapping the Record button a second time ends the recording. You can switch between DVRs using either the Select button at the top of the screen or the Device button at the bottom left. This latter button will display the number of available systems next to its icon.
PLAYBACK Along with viewing live feeds from your system, the playback feature is the other major function of QS View. This function only operates in portrait mode. Only a single video may be played back at a time. Selecting Playback brings up a window showing your options. You can play back video recorded on the DVR (remote) or local video which was recorded onto your device by tapping on the Record button in Live View.
SETTINGS MORE The Settings menu allows you to make certain changes to your DVR remotely. The options listed in this menu mirror those on the DVR itself but aren’t nearly as complete. You cannot access all of the funtions and options available on the DVR, including PTZ configuration, but you are able to change the recording schedule, set up alarm responses and so on. This last portion of QS View collects two different functions into a pair of submenus.
Q-SEE PRODUCT WARRANTY Q-See is proud to back all of our products with a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software.
Digital Peripheral Solutions, Inc. 8015 E.
