Remote Monitoring Guide

3 DDNS (DYNAMIC DOMAIN NAME SERVICE)
You can access the system over the Internet using a static or dynamic IP address. However,
your service provider can change this dynamic address from time to time. When it changes,
you will have to return to www.MyIPAaddress.com to get the new public IP address.
There are two solutions to this problem. The first would be to obtain a static IP address from
your ISP – which can be expensive. A second – and free – option is to use a dynamic domain
name service (DDNS) to get a domain name that can be linked to your dynamic IP address. In
addition to automatically keeping up with the changes in the address, you will now be able to
enter a domain name rather than a string of digits when accessing the DVR in Internet Explorer.
We recommend using www.MyQ-See.com or www.DynDNS.com as the DVR has been
already configured to accept account information from these two services.
PICTURE 20
PICTURE 21
SETTING UP DDNS
The following instructions are for setting up DDNS with MyQ-See, instructions for DynDNS are
available on their website.
STEP 1. Using a computer that is
connected to the same router as the
DVR, use Internet Explorer to go to
www.MyQ-See.com
STEP 2. Fill out the required information
to register and click the Submit
button at the bottom of the screen.
STEP 3. The next page will ask you
to create a domain name. Domain
names must begin with a letter (a-z)
or a number (0-9) and cannot contain
a hyphen. Once you’ve decided
upon a name, click on the “Request
Domain” button. If it is available you
will see a confirmation screen along
with the IP address associated with it.
Confirm that this matches the number
obtained in Network Settings. Your
domain name will look like this:
http://example.myq-see.com
STEP 4. Once you have obtained your
domain name, you will need to
configure the DVR for access using it.
4 ACCESSING THE DVR USING INTERNET EXPLORER
Once you have configured the network settings on the DVR to match those on your router
and forwarded the ports needed by the DVR to enable remote access over the Internet, you
will be ready to remotely view your cameras using a webcam program based on an ActiveX
control. For this to work, you will have to enable the ActiveX control options that are built into
Internet Explorer. It is strongly suggested that you be running the latest version of Internet
Explorer (currently IE8). The instructions below will describe the process using that version of
the browser. Instructions for users with IE6 or 7 are available in the Resources library of our
Technical Support page.
USER ACCOUNT CONTROL FOR WINDOWS VISTA AND WINDOWS 7
Some users of computers using Windows Vista or Windows 7 operating systems may receive
an error message informing of a codec that is missing or not installed. This conflict can be
resolved by turning off User Account Control (UAC).
Windows Vista
STEP 1. Open the Control Panel
(accessible by clicking on the
Windows icon in the lower left of your
screen.
STEP 2. Select User Accounts and
Family Safety.
STEP 3. Select “Add or Remove User
Account.”
STEP 4. Select the desired user account.
PICTURE 23
PICTURE 24
PICTURE 26
PICTURE 25
NOTE! Before setting up DDNS, you must have previously set up Port
Forwarding as described in the previous section.
STEP 5. Once you have completed steps 1-4, click on the link on the MyQ-See website
to download the MyQ-See software program onto your computer and install it so that
it can monitor the IP address assigned to your account. The computer must always be
on in order to update the link to the public IP address when it changes.