Specifications

Table Of Contents

VMware, Inc. 219

Chapter 10 Troubleshooting

Updating Support Requests

Afteryoufileasupportrequest,youmayreceiveanemailrequestfromVMware

TechnicalSupportaskingfortheoutputofthevdm-supportorsvi-supportscripts.

Replytotheemailmessageandattachyourscriptoutputfiletothereply.

Iftheoutputistoolargetoincludeasanattachment

(10MBormore),contactVMware

TechnicalSupportwithyoursupportrequestnumberandrequestFTPupload

instructions.Youcanalsoupdateyoursupportrequestandattachthefileatthesupport

Website.

To update your support request

1 VisittheSupportpageattheVMwareWebsiteandlogin.

2ClickSupportRequestHistoryand

findtheapplicablesupportrequestnumber.

3 Updatethesupportrequestandattachyourvdm-supportorsvi-supportscript

output.

Further Troubleshooting Information

ThefollowingURLsforVMwareKnowledgeBase(KB)articlescontaintroubleshooting

informationforViewManager.TheKnowledgeBaseiscontinuallyupdatedwithnew

troubleshootinginformation.

 Troubleshootingenduserconnectionissues:

http://www.vmware.com/info?id=342

 Troubleshootingpoolingissues:

http://www.vmware.com/info?id=343

 TroubleshootingUSBissues:

http://www.vmware.com/info?id=346