Release Notes 4.1.5 | September 2014 | 3725-63711-020/A Polycom® RealPresence® Group Series, Version 4.1.5 Contents ● Overview ● Monitor Setup ● Install the Software ● Software Version History ● New Features in 4.1.3 ● New Features in 4.1.1 ● New Features in 4.0.2 ● New Features in 4.0.1 ● Polycom Solution Support ● Hardware and Software Compatibility ● Corrected Issues in Version 4.1.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 ● Version 4.1.5 of the Polycom Touch Control Panel software The Polycom RealPresence Group systems are cutting-edge visual collaboration tools that provide high quality video and sound. The systems use the most up-to-date video communications technology to deliver the most natural video conferencing experience.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Polycom RealPresence Group 700 System and Accessories The administrator settings can be configured in the system’s web interface. Users can access calling functions using the remote control and user-friendly onscreen menus. For more information about setting up and using the RealPresence Group systems, refer to the documents on the product pages at support.polycom.com. Version 10 is the latest hardware version of the RealPresence Group Series.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 HDCP Content Sources The RealPresence Group Series does not support HDCP (High-bandwidth Digital Content Protection). If you connect a content source that sends HDCP-encrypted content, the content is not shown (on the local or far side) and the screen displays black video. When you send content, make sure you do not use a content source with HDCP.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Software Version Release Date Description 4.1.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Software Version Description 4.1.1 Panel software 4.1.1 Operating System software Support for remote management by a RealPresence Group system; compatible with Polycom RealPresence Group system software version 4.1.1. 4.0.2 Panel software 4.0.2 Operating System software Release of Polycom Touch Control software to support the Polycom RealPresence Group 700 system; compatible with Polycom RealPresence Group system software version 4.0.2.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Polycom EagleEye IV Cameras NTLM v2 Support NTLM is an authentication protocol used for calendaring and Microsoft Lync directory services. As of version 4.1.3, Polycom supports only the more secure NTLM version 2. New Web Interface Search Version 4.1.3 supports a new search feature for the web interface. You can enter a search term to receive a list of RealPresence Group system web pages.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 When sharing content, one monitor will always be used for content and one for people. However, the configuration can vary, depending on whether you have enabled self-view and how many people are participating in the call. When you do not share content, the streams can be spread over both monitors, depending on whether self-view is enabled and how many participants are in the call.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 For information on enabling these features, refer to the Administrator’s Guide for the Polycom RealPresence Group Series. For more information about Microsoft/Polycom interoperability considerations, refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments. BFCP TCP/UDP Transport Preference Version 4.1.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Multitiered Directory Navigation In previous versions, you could not navigate the RealPresence Group system directories or contacts through RealPresence Resource Manager. Now contacts are displayed in a hierarchical format, where you can select the top directory and search for contacts within each level of the directory hierarchy.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 ● If your Multipoint option is disabled, or if you are making a TIP-enabled call, RealPresence Group systems support one video call and one audio-only call. ● If your Multipoint option is enabled, your conference can include the supported number of video calls plus one audio-only call. ● Audio-only calls can be encrypted and unencrypted independently from video calls.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 New Features in 4.1.1 The version 4.1.1 software includes the features and functionality of version 4.0.2, with the following additions. For more information about any of the new features, refer to the Administrator’s Guide for the Polycom RealPresence Group Series at support.polycom.com. Calendaring Update The RealPresence Group system web interface now allows you to specify the number of minutes before a meeting to display a reminder.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 External Authentication Version 4.1.1 supports the use of the Active Directory Server (ADS), which enables you to use the system other than through the built-in local accounts. Whitelist When the whitelist is enabled, the Polycom RealPresence Group system web interface and SNMP ports accept connections only from specified IP addresses.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Assured Services SIP (AS-SIP) The RealPresence Group series now supports Assured Services Session Initiation Protocol (AS-SIP). AS-SIP is a DoD variant of SIP used as part of its initiative to build a reliable and secure IP communications network. AS-SIP incorporates Multilevel Precedence and Preemption, Secure Signaling and Media, Quality of Service (QoS), and IPv6 support.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Polycom supports the following features in Microsoft Lync Server 2013: ● Interactive Connectivity Establishment (ICE) ● Centralized Conferencing Control Protocol (CCCP) ● Federated presence ● Real-time video (RTV) The RealPresence Group system is capable of joining a Lync Server conference call with up to 100 participants.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 ● Let users join the meeting without knowing the connection details. Call Statistics Updates The call statistics diagnostic screens allow you to view information about the call in progress. You can view information about participants in the call, as well as details about participant streams.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 For information on setting up People+Content IP, refer to the Administrator’s Guide for the Polycom RealPresence Group Series. For information on using People+Content IP, refer to the User’s Guide for the Polycom RealPresence Group Series. New Features in 4.0.2 The version 4.0.2 software includes the features and functionality of version 4.0.1, with the following additions. Support for SVC-Based Conferencing Version 4.0.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 To change the SVC call setting: 1 In the web interface, navigate to Admin Settings > Network > Dialing Preference. 2 Under Dialing Options, select one of the following settings from the Scalable Video Coding Preference (H.264) list. 3 SVC Setting Description SVC then AVC This is the default setting. AVC Only This option disables SVC. Click Save.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 The Monitor Profiles settings are just preferences. What is shown can vary depending on layout views, whether content is being shown, the number of active monitors, and so on. Monitor Profiles are not supported for SVC calls. To set up Monitor Profiles: 1 In the web interface, go to Admin Settings > Audio/Video > Monitors. 2 From the Monitor Profile lists, configure each monitor using these settings and click Save.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 ● Use the Trace Route test to determine the routing path between the local system and the IP address entered. If the test is successful, the RealPresence Group system lists the hops between the system and the IP address you entered. New Features in 4.0.1 The version 4.0.1 software includes the features and functionality of version 4.0.0.1, with the following additions.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Parameter Description Disabled Disables SmartPairing in automatic mode. You can still enter the IP address and admin password in the RealPresence Mobile application in order to pair with the system. Manual Enables SmartPairing in manual mode. You must enter the admin password in the RealPresence Mobile application in order to pair with the system.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Points to note about downgrading: • If you use your RealPresence Group system within a DoD environment, be sure to contact your Information Assurance Office (IAO) for approval before using a USB device with your system. • Before downgrading, verify the interoperability of the camera, hardware, and software versions you plan to install.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Designation in User Interface Part Number (or Serial Number) Compatible Software Versions Polycom RealPresence Group 700 Hardware version 7 2201-08090-xxx Versions 4.1.3 and higher Polycom RealPresence Group 700 Hardware version 6 2201-09770-xxx Versions 4.0.2 and higher Polycom RealPresence Group 500 Hardware version 12 Hardware version 10 Hardware version 9 2201-09790-xxx Versions 4.0.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Known Issues The following table lists the known issues for the version 4.1.5 release. If a workaround is available, it is noted in the table. Category Issue ID Found in Release API GS-13639 4.1.3 When in a call, if the Telnet API command mute far get is sent, an incorrect response is returned until the far site's mute state is changed. Once the mute state is changed, mute far get returns the correct response. Audio GS-7941 4.0.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Category Issue ID Found in Release Calling GS-9293 4.1.1 When placing calls through an IP > ISDN gateway, the system cannot dial line rates that are multiples of 56 kbps. RealPresence Group systems only support call rates that are multiples of 64 kbps. Cameras GS-17535 4.1.3 If a RealPresence Group system is running a software version earlier than 4.1.3 and is connected to an EagleEye IV camera, the system might continuously restart.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Category Issue ID Found in Release Cameras GS-6997 Content Description Workaround 4.0.1 On occasion, after completing the setup wizard, the Polycom Microphone array is not detected. Disconnect and reconnect the microphone array cable to the system, and then go to the Audio Diagnostic page to confirm that the issue is resolved. GS-17053 4.1.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Category Issue ID Found in Release Content GS-15020 Content Description Workaround 4.1.3 When a RealPresence Group system is configured with TIP enabled and joins a TIP-aware RMX conference, content sent from the RealPresence Group system is played on the People channel. On the web interface, go to Admin Settings > Network > Dialing Preference > Dialing Option and disable the TIP setting. GS-14943 4.1.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Category Issue ID Found in Release Content GS-6992 Gatekeepers Description Workaround 4.0.1 On occasion, the RealPresence Group system does not detect VGA content from a Lenovo® ThinkPad® T400 or W520 laptop. Disconnect and reconnect the VGA cable. GS-11469 4.1.1 Polycom RealPresence Group systems cannot be configured to use Avaya gatekeepers. Interoperability Cisco GS-13955 4.1.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Category Issue ID Found in Release Interoperability Microsoft GS-16065 4.1.3 When recording is paused on a Lync2013 client, the red icon still displays in the TV User Interface. Interoperability Microsoft GS-15377 4.1.3 When the Lync Interoperability License is disabled, calls cannot connect to a Lync client. Interoperability Microsoft GS-12982 4.1.1.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Category Issue ID Found in Release Interoperability Polycom SoundStation IP 7000 GS-12543 Interoperability Polycom Touch Control Description Workaround 4.1.1 If a SoundStation IP conference phone is disconnected and then reconnected to a RealPresence Group system during a multipoint mixed-mode call, the video from the system might freeze. Restart the RealPresence Group system. GS-20026 4.1.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Category Issue ID Found in Release Interoperability Radvision GS-17405 Interoperability Radvision Description Workaround 4.1.3 When a RealPresence Group system and a Radvision Scopia XT1000 are registered to a Polycom DMA, and the RealPresence Group system starts sending content before the Radvision system does, the Radvision system cannot send content.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Category Issue ID Found in Release Monitors GS-15809 Monitors Description Workaround 4.1.3 If the RealPresence Group 550 or 700 system is in a sleep state and the monitor is set to Auto, the primary monitor does not get a signal when the HDMI cable is switched to a VGA cable. Change the monitor's settings to Manual and VGA. GS-14553 4.1.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Category Issue ID Found in Release Network GS-15219 Network Description Workaround 4.1.3 A Polycom Touch Control might fail to automatically get a new IP address when switching to a different DHCP server. Turn the Polycom Touch Control off and back on. GS-13318 4.1.1 The NAT public (WAN) address does not refresh automatically on RealPresence Group systems.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Category Issue ID Found in Release Setup Wizard GS-8140 SIP Description Workaround 4.0.2 When enabling 802.1x authentication using the setup wizard, the only indication that invalid credentials were entered is that the RealPresence Group system has no IP address. Verify that the credentials you enter are correct. GS-11823 4.1.1 In some multipoint SIP calls, the system might not display video. Make sure H.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Category Issue ID Found in Release User Interface GS-15307 User Interface Description Workaround 4.1.3 If an admin password value is entered and then removed, the admin settings in the local interface display the lock icon and prompt for credentials. Enter a user name, but leave the password field empty. GS-14652 4.1.3 The Recent Calls list might show multiple entries for a failed call to a directory entry.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Category Issue ID Found in Release Web Interface GS-17378 4.1.3 Two slider scales are incorrectly labeled in the web interface under Admin Settings > Audio/Video > Video Inputs. These scales are only incorrect for attached EagleEye IV cameras: • The Brightness scale is incorrectly labeled. The correct scale has 11 representing normal brightness, 1 representing -1 EV, and 20 representing +1 EV.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 SoundStation IP 7000 Phone Software Version RealPresence Group System Software Version 4.0.4 and Updater 5.0.x 4.1.3, 4.1.3.2, 4.1.4, 4.1.5 4.0.4 and BootRom 5.0.1 4.1.1, 4.1.1.1 4.0.3F and BootRom 5.0.1 4.0.1, 4.0.2 4.0.2 Revision B and BootRom 5.0.1 4.0.0, 4.0.0.1 Integrating a Polycom Touch Control To integrate a Polycom Touch Control with a Polycom RealPresence Group system, use the following software versions.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Products Tested in this Release Polycom RealPresence Group Systems are tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment. It simply indicates the products that have been tested for compatibility with this release. For Polycom peripherals that are compatible with the RealPresence Group systems, refer to Hardware and Software Compatibility on page 22.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Product Interoperable Versions Tested Versions Radvision ECS Gatekeeper 7.7.0.0.27 7.7.0.0.27 TANDBERG® Gateway G3.2 G3.2 TANDBERG Gatekeeper N6.3 N6.3 Aethra Vega X7 12.1.7 12.1.7 Cisco E20 4.1.3 4.1.3 Cisco C90 7.0.1 7.0.1 Cisco C20 7.0.1 7.0.1 Cisco EX90 7.0.1 7.0.1 Cisco SX20 7.0.1 7.0.1 Cisco TelePresence Edge 95 MXP F9.3.1 F9.3.1 Cisco TelePresence System 1700 MXP F9.3.1 F9.3.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Product Interoperable Versions Tested Versions Polycom SoundStation IP 4000 3.1.7 3.1.7 Polycom Telepresence m100 1.0.6 1.0.6 Polycom Touch Control for Group Series 4.1.3 4.1.3 Polycom VSX Series 9.0.6.2 9.0.6.2 Polycom VVX® 500 5.0.1 5.0.1 Polycom VVX 600 5.0.1 5.0.1 Polycom VVX 1500 5.0.1 5.0.1 Radvision Scopia XT1000 2.5.416 2.5.416 Radvision Scopia XT5000 3.2.1.53 3.2.1.53 Sony PCS-1 3.42 3.
Release Notes Polycom RealPresence Group Series, Version 4.1.5 Copyright Information © 2014 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc.
