User`s guide
Chapter 7 – Tips and Known Issues
Known Issues
Depending on Which Slot You Installed the Sonnet Internal 
Express Bus Extender PCIe card, CompactFlash (CF) Cards 
May Appear as Disabled 
There is a very limited resource in PCI I/O space in PCs, and 
depending on the slot you installed the card, there may not be 
enough I/O space for the CF drivers to start. This can often be 
fixed by moving the Internal Express Bus Extender PCIe card to a 
different slot.
CF Cards Do Not Appear Automatically After Hot-Plugging 
CF cards use an IDE hard disk driver that does not expect hot-
plugging. As a result, you must open Device Manager and select 
Scan for New Devices after inserting or pulling a card. Sonnet is 
developing an update that will allow CF cards to be hot-plugged. 
Ethernet connections may not work after the Qio is installed
In some cases, Windows assigns new port numbers when the Qio 
is installed, and as a result, any Ethernet-specific settings must be 
reset in Adapter Settings. Sonnet is investigating this issue.
Tips
Hot-Plugging SxS, P2, and SD Cards
You may hot-plug and hot-swap SxS, P2, and SD memory cards 
(by way of the included Sonnet Multimedia Memory Card 
Reader & Writer ExpressCard/34) in and out of the Qio enclosure. 
However, you must follow proper procedures for ejecting volumes 
or else you may lose data on the card or cause your computer to 
behave unexpectedly. Do not insert cards into the Qio enclosure 
while your computer is sleeping.
Hot-Plugging the Qio Enclosure
Hot-plugging the Qio enclosure is not supported. You must connect 
the Qio to its adapter card (and plug in the adapter if you’re using 
a notebook computer), connect power to the Qio enclosure, 
and then power on the computer. Memory cards and adapter 
cards may already be plugged into Qio when you turn on the 
computer.
Memory Card Formatting 
For best compatibility, format memory cards in the cameras in 
which you use them. In some cases, a card formatted in Qio will 
not be recognized and must be reformatted in the camera.
Device Drivers
When using adapter cards, some of them require additional drivers 
and application software to operate or have full functionality. 
Software should be included with the device, or available to 
download from the manufacturer’s web site. Check the peripheral’s 
user’s manual for information about necessary software.
Powering Devices Connected to Adapter Cards 
Although many peripherals may draw power directly through 
adapter cards plugged into the Qio enclosure, other devices may 
draw more power than Qio can provide and require an external 
power source. Remember to use external power supplies when 
necessary.
10










