User's Manual

Table Of Contents
123
11 einenne
 Troubleshooting
InnoSight Ultrasound System
P6992-4, EN, 16/12/6
Cleaning the Power Adapter
Do not immerse the power adapter
eep moisture and liquid away from the power adapter Do not spill or spray liquid on the
adapter
1 Wipe the power adapter with a dry cloth
2 If spot cleaning is necessary, wipe with a cloth dampened with soapy water If disinfection is necessary,
wipe with an alcohol-moistened cloth
3 Remove any solid matter with a cotton swab or toothpick to ensure that solids are not pushed into the
adapter
4 Wipe off any excess moisture then leave the power adapter completely dry before plugging it into the
system or power outlet
Troubleshooting
Frequently asked questions and common problems that may occur while using the system are explained in
this section Observe the following table containing a list of symptoms and the actions to take to solve the
problems
If a problem persists after performing the following actions, contact technical support (See Customer
Service on page 3)
Symptom Possible cause and corrective action
The system does not
power on
Battery fully discharged. Connect the AC power adapter
Power adapter does not function correctly.
» Check if the power adapter has blue light illuminated
» Check if the AC plug is connected firmly and correctly to the power adapter
and matches the plug type of your country
» Check if the power adapter is connected firmly and correctly to the system
(See Charging the System on page 41)
The system can’t
charge or experience
short runtime between
charges
Power supply is damaged/battery reaches end of life.
» Allow the battery to charge overnight and check again the battery status
» Contact technical support
Unsure of a function
displayed in localized
languages
» Switch the system language back to English from Menu > Settings >
General > Language, and check again the function you want to use
» Contact technical support
The system can’t read/
write data from the
microSD card
One or two USB storage devices are connected to the system at the same
time.*
» Remove all the connected USB storage devices from the system
The microSD card is damaged.
» Insert the microSD card into a computer for inspection
» Use the diagnostic tools to test the functionality of the microSD (See Testing
the System on page 14) This requires assistance from technical support
The microSD card slot is damaged.
» Insert another microSD card into the system for inspection