User's Manual

Table Of Contents
InnoSight Ultrasound System
Troubleshooting 
11 einenne
124
P6992-4, EN, 16/12/6
Symptom Possible cause and corrective action
The system can’t read/
write data from the USB
storage device
Two USB storage devices are connected to the system at the same time.*
» Ensure the USB storage device you wish to read/write data from is
connected to the system through the USB 3 port
The USB storage device is damaged.
» Insert the USB storage device into a computer for inspection
The USB ports are damaged.
» Insert another USB storage device into the system for inspection
No image or abnormal
display on the system
screen
The system screen is not functioning.
» Output the system display to an external monitor (See page ) and
check if images display normally on the external screen
» Contact technical support
Image Artifacts occur on
the imaging screen
Electrical interference occurs.
» Move system away from any electromagnetic sources
» Remove the power adapter and other external devices (if any) from the
system while keeping the transducer plugged for inspection
The transducer connected is damaged.
» Replace current transducer with another for inspection
» Use the diagnostic tools to test the functionality of the ultrasound engine
and the transducer (See Testing the System on page 14) This requires
assistance from technical support
Software installation
failed
Check if the USB flash drives or the system’s USB ports are damaged
The system is
overheating
The system’s fans are not functioning.
» Use the diagnostic tools to test the functionality of the fan and the
temperature (See Testing the System on page 14) This requires
assistance from technical support
Ventilation slots are blocked.
» Place the system in a well-ventilated area
» Remove any dust particles or stains found on or nearby the ventilation
slots
The Power button does
not function
The system power reaches a critically low state and is not connected to power.
» Connect the system to power
» If the power button
The system encounters
unexpected shutdowns
several times
A system disk error occurred.
» Reinstall the software (See Reinstalling Software on page 13) This
requires assistance from technical support
Touch screen is
unresponsive or
misconfigured
Touch screen is damaged.
» Inspect the panel surface carefully for cracks, cuts or any other damages
Software malfunctions.
» Connect a pointing device to the system through the USB port, and check if
the pointer is displayed correctly on the screen
» Use the diagnostic tools to test the functionality of the touch screen (See
Testing the System on page 14) This requires assistance from technical
support