User`s guide

FS0054603-00 C 12-1
Section 12
Troubleshooting
Problems can occur when installing and using the SANsurfer FC HBA Manager
application.
This section discusses:
■ Troubleshooting problems and solutions (see section 12.1)
■ Tracing SANsurfer FC HBA Manager GUI and agent activity (debug), as directed
by technical support (see section 12.2)
The qlremote agent refers to the SANsurfer FC HBA Manager server agent
(SANsurfer Windows NT 4/2000/2003 agent, SANsurfer Linux agent, SANsurfer
Solaris agent, or SANsurfer NetWare 5/6.x agent) with which the SANsurfer FC
HBA Manager GUI (client) connects to manage QLogic QLA200/QLA2xxx FC
HBAs.
12.1
Troubleshooting Problems and Solutions
Table 12-1 lists problems that can occur when using the SANsurfer FC HBA
Manager application, including their causes and solutions.
Table 12-1. Troubleshooting Problems and Solutions
Problem Cause and Solution
SANsurfer FC HBA Manager Installation
Installation does not
run
Cause: You are not using the correct installation program or the
downloaded installation file is corrupted.
Solution: If the installation program was downloaded, it may be
corrupted. Download the program again, this time to a different
directory; perform the installation.
Installation does not
complete or terminates
before completion
Cause: There is insufficient disk space or not enough available
memory.
Solution: The installation detects when there is insufficient disk
space. Once sufficient disk space is available, continue the
installation. For disk space and physical RAM requirements, see
section 4.1 or the readme.txt file.