User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
FS0054603-00 C 12-3
Q
SANsurfer FC HBA
Manager GUI cannot
connect to the local
host
Cause: The HBA driver is not installed.
Solution:
■ Verify that the HBA driver is installed:
■ For Windows 2000/Windows Server 2003, do the
following:
(1) Right click the My Computer desktop icon. From
the pop-up menu, click Manage.
(2) From the left pane of the Computer
Management window, click Device Manager.
From the right pane, click SCSI and RAID
controllers.
(3) Right click a QLogic Fibre Channel Adapter.
(which is a QLogic FC HBA port). From the pop-up
menu, click Properties.
(4) From the QLogic Fibre Channel Adapter
Properties dialog box, click the Driver tab.
(5) From the Driver tabbed page, click the Driver
Details button.
(6) From the Driver File Details dialog box Driver
files list, select the driver. The file version displays
below.
(7) Repeat the process for each HBA port as
appropriate.
■ For NetWare, at the server command prompt type the
following and then press ENTER. Verify that the QLogic
HBA driver is installed.
modules q*
■ For Red Hat/SuSE Linux, type the following command
and then press ENTER. Verify that the QLogic HBA driver
is installed.
lsmod (the letter L)
■ For Solaris SPARC, type the following command and then
press ENTER. The entries, if they display, are the installed
QLogic HBA drivers.
modinfo | grep qla
■ If typing the host name in the Connect to Host dialog box,
verify that you are typing the correct name. Refer to the
system server information to check the system name. From
the Connect to Host dialog box, select localhost.
■ The DNS or the local host file may contain an incorrect IP
address for the host name. Use the Ping command to ping
the host name; verify that the correct IP address is translated
from the name.
■ Install the HBA driver (see section 11.6).
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution