User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
12-4 FS0054603-00 C
Q
SANsurfer FC HBA
Manager GUI cannot
connect to a remote
host
Cause: The qlremote agent is not installed on the remote system
or the network protocol is not properly configured.
Solution:
■ Verify that the qlremote agent is installed on the remote host.
See sections 4 and 5.1 for network requirements. See
section 7.1 for instructions on how to configure and manage
remote hosts. Verify that the appropriate network protocol is
running.
■ The DNS or the local host file may contain an incorrect IP
address for the host name. Use the Ping command to ping
the host name; verify that the correct IP address is translated
from the name.
SANsurfer FC HBA
Manager cannot
disconnect from a
remote host
Cause: The qlremote agent service has stopped or is unable to
establish a network link.
Solution:
■ Verify that the remote host is running the qlremote agent:
■ For Windows 2000/Windows Server 2003, open the
Services window and verify that the QLogic Management
Suite Java agent service is running.
■ For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm
is loaded.
modules q*
■ For Red Hat/SuSE Linux, type the following command
and then press ENTER. If entries display, qlremote is
running.
ps ax | grep qlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, qlremote is running.
ps -e | grep qlremote
■ Verify that the remote host can be accessed through the
network. Use the Ping command to verify communication
with the remote host name and IP address.
SANsurfer FC HBA
Manager GUI does not
find/display any HBAs
Cause: An incorrect operating system driver is loaded or the
qlremote agent is not installed.
Solution:
■ Verify that the appropriate operating system driver is loaded.
Refer to the readme.txt file for supported operating system
drivers.
■ Verify that the qlremote agent is running on the local or remote
host. Check agent logs for any problems while querying
information (see section 12.2.2).
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution