User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
12-6 FS0054603-00 C
Q
SANsurfer FC HBA
Manager GUI loses the
connection to a host
Cause: There is a disconnect with the qlremote agent or network
communication has stopped.
Solution:
■ Verify that qlremote is installed and running:
■ For Windows 2000/Windows Server 2003, open the
Services window and verify that the QLogic Management
Suite Java agent service is running.
■ For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm
is loaded.
modules q*
■ For Red Hat/SuSE/SuSE Linux, type the following
command and then press ENTER. If entries display,
qlremote is loaded.
ps -ax | grep qlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, qlremote is running.
ps -e | grep qlremote
■ Verify that the appropriate network protocol is running.
SANsurfer FC HBA
Manager GUI loses the
connection to an HBA
or a device
Cause: There is a disconnect with the qlremote agent or the
operating system driver has lost communication with the HBA
or device.
Solution:
■ Verify that qlremote is installed and running:
■ For Windows 2000/Windows Server 2003, open the
Services window and verify that the QLogic Management
Suite Java agent service is running.
■ For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm
is loaded.
modules q*
■ For Red Hat/SuSE Linux, type the following command
and then press ENTER. If entries display, qlremote is
loaded.
ps -ax | grep qlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, qlremote is running.
ps -e | grep qlremote
■ Verify that the operating system driver detects the HBA or
device.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution