User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
FS0054603-00 C 12-7
Q
SANsurfer FC HBA
Manager GUI crashes
Cause: SANsurfer FC HBA Manager GUI lost communication
with the qlremote agent, another application caused a conflict
with SANsurfer FC HBA Manager, or an operating system driver
lost communication with the HBA or device.
Solution:
■ Verify that the qlremote agent is installed and running:
■ For Windows 2000/Windows Server 2003, open the
Services window and verify that the QLogic Management
Suite Java agent service is running.
■ For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm
is loaded.
modules q*
■ For Red Hat/SuSE Linux and Solaris SPARC, change to
the following directory:
cd/ usr/local/bin
Type the following command and then press ENTER.
Verify that the appropriate network protocol is running.
./qlremote -v
■ Verify that no other application is causing SANsurfer FC HBA
Manager to crash.
■ Verify that the operating system driver detects the HBA or
device.
Host keeps
disconnecting from and
connecting to the HBA
tree
Cause: Fibre Channel protocol activity caused the qlremote
agent to rescan the configuration.
Solution: If SANsurfer FC HBA Manager is managing several
hosts and a remote host reboots or there is activity in the SAN,
the qlremote agent and SANsurfer FC HBA Manager refresh the
configuration to make certain that no HBA or device was
disconnected.
Functional
Unable to mask LUNs Cause: The LUN path is unconfigured.
Solution: In the Fibre Channel Port Configuration dialog box,
set the device path to visible.
Unable to set device
path as visible, hidden,
or unconfigured
Cause: The SANsurfer FC HBA Manager GUI or qlremote agent
did not detect any devices.
Solution: Verify that the SANsurfer FC HBA Manager GUI
displays the devices under their HBAs in the HBA tree. Each
device should display its device port name and its connected
LUNs.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution