User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
12-8 FS0054603-00 C
Q
Unable to get host
Information
Cause: The qlremote agent is not running or installed.
Solution: Verify that the qlremote agent is installed and running:
■ For Windows 2000/Windows Server 2003, open the
Services window and verify that the QLogic Management
Suite Java agent service is running.
■ For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm is
loaded.
modules q*
■ For Red Hat/SuSE Linux, type the following command and
then press ENTER. If entries display, qlremote is running.
ps -ax | grep qlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, qlremote is running.
ps -e | grep qlremote
Unable to display HBA
Information, HBA
Statistics, Device List,
or Link Status
Cause: The qlremote agent is not running or is not installed.
Solution: Verify that the qlremote agent is installed and running:
■ For Windows 2000/Windows Server 2003, open the
Services window and verify that the QLogic Management
Suite Java agent service is running.
■ For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm is
loaded.
modules q*
■ For Red Hat/SuSE Linux, type the following command and
then press ENTER. If entries display, qlremote is running.
ps -ax | grep qlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, qlremote is running.
ps -e | grep qlremote
Unable to display or
modify the NVRAM
settings
Cause: An unsupported BIOS version is installed or no NVRAM
content is detected in the HBA.
Solution: For the minimum BIOS version supported, see the
readme.txt file.
Unable to run update
NVRAM
Cause: This feature is not supported for all operating systems
or no NVRAM content is detected in the HBA.
Solution: This utility is available only for
Windows 2000/Windows Server 2003, Red Hat/SuSE Linux,
and Novell NetWare.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution