Installation guide

Problems and solutions
193
Troubleshooting
Problem 7
When using SANsurfer 2.0.25 to update to BIOS 1.4x, you receive the
message as follows:
Incorrect BIOS file selected.
The selected BIOS file does not match the selected HBA type.
Check your file and try again.
Solution SANsurfer 2.0.25 does not support flashing the 1.4x BIOS, you need
to use the DOS FLASUTIL utility. This will be corrected in a future
SANsurfer release.
Problem 8
IBM eServer BladeCenter HS20 Fibre Channel Expansion Card
48P7061 may not update all adapter BIOS in the system when using
FLASUTIL.
Solution You may need to run FLASUTIL multiple times, and use /F to specify
specific adapters to update. Refer to the FLASUTIL instructions for
further information.
Problem 9
Certain builds of SANsurfer running on Windows 2008 will cause
event ID 7030 to appear in the system even log.
Solution Windows 2008 no longer supports interactive services. The QLogic
QLManagement Agent for SANsurfer is an interactive service. This
event message, while annoying, is harmless to the functionality of the
software and operating system. EMC and QLogic do not recommend
removing the service as it may affect the adapter driver.